Alyssa Martin-Johnston

• Coordinated communication between 200 - 300 clients and the Department of Veteran Affairs (DVA) to ensure efficient case management.
• Responded to client inquiries, providing timely information and maintaining positive relationships.
• Managed intake processes, gathering necessary documentation from clients for the Department of Veteran Affairs (DVA). and the client Compensation claims.
• Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
• Managed crisis situations with clients, minimizing impact on client satisfaction and company reputation.

• Contacting veterans to schedule appointments with our doctors for the purpose of gathering medical evidence to support their compensation claims
• Assisting contracted doctors by sourcing required information—such as imaging and pathology results—to complete Health Assessments
• Compiling collected medical evidence and submitting it to the Department of Veterans' Affairs (DVA)
• Reviewing medical reports and looking into diagnosis made for the veteran
• Implemented filing systems to improve document retrieval and streamline administrative processes.

In my role as an Operations Assistant, I manage the day-to-day operations for residential projects across the NSW region. My responsibilities include, but are not limited to:

• Coordinating and ordering materials based on builder-specified delivery dates, ensuring timely and accurate delivery to site
• Receiving and scheduling bookings for services and repairs
• Confirming material deliveries and coordinating subcontractor schedules
• Liaising with builders, suppliers, and subcontractors to ensure smooth project execution
• Maintaining accurate and up-to-date records in internal systems
• Performing various administrative tasks as required to support operations