Julie Marshall
Brisbane,QLD
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Experienced at working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
APS6 - National Manager - Contract Management & Stakeholder Relations
Workplace Services Business Mgmt ATO Property
5 2021 - Current
- Oversee national portfolio for facilities management and stationery supply contracts (Ventia & WiNC).
- Develop strong communication and professional relationships, engaging with internal and external stakeholders across multiple complexities.
- Coordinated internal and external efforts in execution of contract administration and strategy.
- Resolution of contract issues both internally and externally
- Commitment to achieving outcomes that reflect favorably on organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monthly examination of financials to determine business operating capacity.
- Defined clear targets and objectives and communicated to team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Reviewed and analyzed reports, records and directives to obtain data required for planning activities.
- Championed best practices in project management, ensuring timely completion of projects within budget constraints.
- Drove performance improvements across all departments by setting clear performance benchmarks tied to specific KPIs.
- Launched new product lines successfully by collaborating closely with cross-functional teams and external partners.
Higher Duties - EL1 Regional Manager - Workplace Services (QLD WA SA)
Australian Taxation Office
2023.01 - 2023.03
- Align ATO Corporate Plan and strategic outcomes with team plan.
- Facilitate sharing of knowledge and expertise across the team to drive outcomes.
- Empowered staff to develop capability resulting in enhanced performance and a high-performing cohesive team.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Ability to work in a fast-paced environment, think proactively and achieve optimal results.
- Maintained operational standards across all regional locations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Higher Duties APS6 - Acting Site Manager - Workplace Services
Australian Taxation Office
- 2021.05
- Work collaboratively across the organisation to provide integrated service across our business with internal and external stakeholders
- Engaging in regular, collaborative, and consultative communication with staff, setting clear expectations and undertaking regular reviews
- Deliver quality facilities management services in line with existing policies, objectives, and strategies
- Manage client expectations and communicate clearly to achieve quality outcomes.
APS5 - Regional Coordinator - QLD - Workplace Services
Australian Taxation Office
2018.11 - 2020.03
- Plans and delivers regional activities and support initiatives
- Complete analytical and problem-solving tasks when required
- Oversee regional reporting requirements and communicate outcomes clearly
- Co-ordinate projects and proactively address issues through to resolution
- Work independently whilst ensuring quality outcomes are achieved.
Higher Duties APS4 - Regional Coordinator - QLD - Workplace Services
Australian Taxation Office
2017.10 - 2018.11
- Provide administrative support to region
- Ability to work autonomously and prioritise workflow
- Capacity to deliver results within tight timeframes
- Perform various procedural, administrative, and operational tasks.
Higher Duties APS3 - Workplace Services Officer - Workplace Services
Australian Taxation Office
2017.09 - 2017.09
- Achieve quality outcomes for ATO staff
- Completion of regular inspections to ensure expected service levels are achieved
- Ability to adhere to policy and procedures.
Customer Service Representative APS2 - Service Delivery
Australian Taxation Office
2017.01 - 2017.09
- Ability to action client requests in Siebel
- Utilising BRR, AIS, IPS, MASCOT, RAPT
- Ability to embrace new technologies and processes
- Provide floor support to peers.
Director / Owner / Business Manager
Irenovate (Builder)
2001.01 - 2017.03
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Oversaw all financial administrative operations to compliance including single touch payroll, superannuation, GST / BAS and IAS activity statement lodgements inline with legislative requirements.
Education
Certificate IV - Procurement And Contract Management -
Pro Leaders Academy (ATO)
Canberra, ACT 2021.08 - 2021.10
Genos Ignite Foundational Leadership program -
Australian Taxation Office
Canberra, ACT 2018.06 - 2019.06
Contract Administration -
HIA Association / Southbank TAFE Brisbane
Brisbane, QLD 2008.03 - 2009.03
Skills
Continuous Improvement
undefinedGeneral
Baseline, ATO, 152 Wharf St, Brisbane
References
- Suzanne Feillafe, National Director - Operations, ATO Property - Workplace Services, Suzanne.Feillafe@ato.gov.au, (03) 993 79224 / 0437 956 994
- Matt Taylor, National Asst Director - Business Mgmt, ATO Property - Workplace Services, Matt.Taylor@ato.gov.au, (03) 863 24367 / 0403 409 722
Timeline
Higher Duties - EL1 Regional Manager - Workplace Services (QLD WA SA)
Australian Taxation Office
2023.01 - 2023.03
Certificate IV - Procurement And Contract Management -
Pro Leaders Academy (ATO)
2021.08 - 2021.10
APS5 - Regional Coordinator - QLD - Workplace Services
Australian Taxation Office
2018.11 - 2020.03
Genos Ignite Foundational Leadership program -
Australian Taxation Office
2018.06 - 2019.06
Higher Duties APS4 - Regional Coordinator - QLD - Workplace Services
Australian Taxation Office
2017.10 - 2018.11
Higher Duties APS3 - Workplace Services Officer - Workplace Services
Australian Taxation Office
2017.09 - 2017.09
Customer Service Representative APS2 - Service Delivery
Australian Taxation Office
2017.01 - 2017.09
Contract Administration -
HIA Association / Southbank TAFE Brisbane
2008.03 - 2009.03
Director / Owner / Business Manager
Irenovate (Builder)
2001.01 - 2017.03
APS6 - National Manager - Contract Management & Stakeholder Relations
Workplace Services Business Mgmt ATO Property
5 2021 - Current
Higher Duties APS6 - Acting Site Manager - Workplace Services
Australian Taxation Office
- 2021.05
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