Caitlyn Deaves
Summary
Offering compassionate approach and strong organizational skills, eager to learn and develop within supportive environment. Brings understanding of essential case management principles and is capable of handling administrative tasks efficiently. Ready to use and develop communication and organizational skills. Personable and empathetic with natural ability to connect and communicate effectively. Equipped with foundational knowledge in human services and proficient in client documentation and data entry. Committed to making positive impact on individuals and communities by providing support and resources.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Erskine Park Family Clinic
11.2022 - Current
- Checked patient Medicare, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured legal and practice compliance by maintaining strict confidentiality with all patient records and information.
- Managed multi-line phone system and worked based off priority.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
Nursing Assistant
Scrubs Nursing Agency
01.2022 - 04.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behaviour, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
Certified Nursing Assistant In Training
TAFE NSW -Nepan Hospital
03.2020 - 11.2021
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for residents.
- Organized and managed patient charts and files.
- Demonstrated respect for patients'' privacy and confidentiality by discreetly handling sensitive information .
Education
Completed 2 Years of Units- Bachelor of Psychology - Psychology
Western Sydney University
Sydney, NSW01.2026
Certificate III - Community Services
TAFE NSW
NSW04.2025
Completed 1 Year of Bachelor of Nursing - Registered Nursing
Western Sydney University
Sydney, NSW01.2025
Certificate III - Assistant Nurse
TAFE NSW
NSW11.2021
Skills
- Privacy and Confidentiality
- Triage and assessment
- Provide best point of contact to seek relevant medical attention
- Patient centred care
- Meet complex needs when dealing with diverse communities
- Document in accordance to legalities
- critical thinking
- Calm in Emergency/ urgent times of need
- provide comfort and reassurance in times of hardship to patients and families
- maintain professional boundaries and relationships
- Patient scheduling
- Appointment management
- Patient registration
Timeline
Front Desk Medical Receptionist
Erskine Park Family Clinic
11.2022 - Current
Nursing Assistant
Scrubs Nursing Agency
01.2022 - 04.2022
Certified Nursing Assistant In Training
TAFE NSW -Nepan Hospital
03.2020 - 11.2021
Completed 2 Years of Units- Bachelor of Psychology - Psychology
Western Sydney University
Certificate III - Community Services
TAFE NSW
Completed 1 Year of Bachelor of Nursing - Registered Nursing
Western Sydney University
Certificate III - Assistant Nurse
TAFE NSW
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