Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Lara Connolly

Gold Coast

Summary

I am results-driven, detail-oriented and motivated; I pride myself in my strong work ethic and ability to deliver exceptional support for diverse customer needs.

I have an extensive background in hospitality and management, and am eager to apply my knowledge to a new, dynamic and fulfilling work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Concierge Consultant

Funlab Australia
10.2022 - Current
  • Liaised with venues, employees and guests from across Australia and New Zealand.
  • Experience in digital workspaces: Salesforce, Natterbox, Excel, Word and Google Calendar.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted in general bookings, function enquiries and program enquiries.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Assisted in guest-facing website errors and scheduling issues.

VIP Bottle Service

Kenjin
10.2022 - 01.2023
  • Processed orders and facilitated customer payments using POS system.
  • Handled financial transactions accurately, processing cash payments and utilizing point-of-sale systems proficiently.
  • Assisted in inventory management processes for bar stock, minimizing waste while maintaining optimal product availability.
  • Acted as a liaison between VIP guests and management, effectively communicating any special requests or concerns.
  • Contributed to increased sales by upselling premium liquor brands and promoting special offers.
  • Built lasting relationships with customers, leading to repeat business and positive word-of-mouth referrals.
  • Attending to VIP clients and providing a memorable bottle service experience.

Student Intern

The Cassette Awards
08.2022 - 10.2022
  • Built professional relationships with colleagues, strengthening interpersonal communication skills.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Liaised with event sponsors, mentors, managers and entertainers.
  • Organized social media posts and created promotional posters.
  • Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines.

Venue Manager

Club Vixen
10.2021 - 10.2022
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations.
  • Implemented and enforced safety policies and procedures.
  • Worked in all staff positions including venue manager, assistant manager, bartender, hostess, controller and promotions.
  • Assisted in photoshoots and the scheduling of social media posts for the venue and entertainers.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands.
  • Increased event bookings by developing and maintaining strong relationships with clients.
  • Handled client correspondence for pre-bookings, functions, booths, general and merchandise queries.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Developed strong ability to work well under high pressure in a full-capacity, three level venue.

VIP Hostess

Love And Rockets / Honey Bs
03.2021 - 10.2021
  • Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
  • Elevated overall experience for all guests by being an ambassador of the brand and consistently providing exceptional service.
  • Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
  • Cash handling and use of POS systems.
  • Demonstrated expertise in conflict resolution by addressing customer complaints promptly and professionally.
  • Enhanced guest experience by providing personalized attention and anticipating needs.
  • Played an integral role in maintaining safe environments for all guests through strict adherence to safety protocols.

Sales Assistant

Foot Locker
07.2020 - 03.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Restocked and organised the store to ensure all products were displayed aesthetically.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Researched popular trends and stayed up to date with new releases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Sales Assistant

Crumbed Or Naked Cafe
01.2016 - 06.2019
  • Checked for outdated and overripe inventory.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Designed and organized store to create fitting mood and aesthetic appeal.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.

Waitress

The Surf Club
03.2019 - 05.2019
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Performed complete opening, closing and shift changed duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.

Education

Bachelor of Arts - Music

JMC Academy
Brisbane, QLD
03.2023

High School Diploma -

Mountain Creek State High School
Sunshine Coast, QLD
11.2019

Skills

  • Creativity and Strong Eye for Detail
  • Communication and Organizational Skills
  • Positive and Proactive Attitude
  • Strong Administrative Skills
  • Highly Adaptable
  • Effective Problem Solving
  • Strong Work Ethic
  • Customer Service
  • Venue and Staff Management
  • Event and Function Planning
  • Training and Mentoring

References

  • Laura Egan, Operations Manager - Club Vixen / 0447 831 830 / lauralynegan@icloud.com
  • Maliss Sophea, Retail Manager - Club Vixen / 0468 303 105 / maliss.sophea@gmail.com
  • Jack French, Concierge Manager - Funlab Australia / 0432 316 646 / jfrench@fun-lab.com

Certification

  • Responsible Management of Licensed Venues
  • Liquor Approved Manager
  • Approved Controller
  • Responsible Service of Liquor
  • Barista License

Timeline

Concierge Consultant

Funlab Australia
10.2022 - Current

VIP Bottle Service

Kenjin
10.2022 - 01.2023

Student Intern

The Cassette Awards
08.2022 - 10.2022

Venue Manager

Club Vixen
10.2021 - 10.2022

VIP Hostess

Love And Rockets / Honey Bs
03.2021 - 10.2021

Sales Assistant

Foot Locker
07.2020 - 03.2021

Waitress

The Surf Club
03.2019 - 05.2019

Sales Assistant

Crumbed Or Naked Cafe
01.2016 - 06.2019

Bachelor of Arts - Music

JMC Academy

High School Diploma -

Mountain Creek State High School

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Lara Connolly