Sesame Kebaswele
ELLENBROOK,Australia
Summary
Highly skilled in customer needs and conflict resolution. I excel at building relationships and driving satisfaction in a holistic manner. My friendly demeanor and proactive approach ensure effective communication and successful outcomes in fast-paced environments. I am dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OzShut
04.2021 - 08.2025
- Appointment Scheduling.
- Client Engagement.
- Identified and qualified potential customers through outbound calling.
- Analysed customer needs and recommended appropriate products and services.
- Responded promptly to customer queries via telephone or email.
- Followed up on sales leads through outbound calling.
Nissand Community Housing
06.2015 - 01.2021
- Driving residents to appointments.
- Community access.
- Assisting residents with acquired brain injuries and mental disabilities.
- Assisting with daily ADL's.
- Providing household duties: cooking, cleaning, laundry.
AusNet Services
02.2015 - 04.2015
- Answering inbound calls/redirecting them to appropriate fields.
- Use of SAP and Calltaker.
- Answered emails, sent and redirected them.
- Provided conflict resolution.
PCA
Casey Aged Care
07.2011 - 12.2014
- Assisted residents with daily living activities and personal care needs.
- Supported residents in social activities to enhance community engagement.
- Collaborated with healthcare team to develop individualized care plans.
- Documented resident care activities accurately in digital records systems.
- Communicated effectively with families regarding resident wellbeing and care updates.
PCA
Fronditha care
05.2010 - 06.2011
- Assisting residents in all areas of personal hygiene and dressing.
- Arranging and accompanying them to social activities.
- Providing general care and emotional support to residents.
- Accompanying residents on daily walks.
Education
Victorian Certificate of Education - year 12
Kambrya College
01.2008
Skills
- Time management
- Problem solving
- Conflict resolution
- Friendly, positive attitude
- Effective communication
- Teamwork and collaboration
- Organizational skills
- Calm under pressure
Certification
- Certificate III in Aged care, Success Fast-track.
- First Aid certificate, Success fast track.
- Current WA driver’s license.
- First Aid Certificate.
Hobbies and Interests
- Soccer – Team captain 08,09,10
- Music - I play the piano.
- Reading.
- Hiking.
References
References available upon request.
Timeline
OzShut
04.2021 - 08.2025
Nissand Community Housing
06.2015 - 01.2021
AusNet Services
02.2015 - 04.2015
PCA
Casey Aged Care
07.2011 - 12.2014
PCA
Fronditha care
05.2010 - 06.2011
Victorian Certificate of Education - year 12
Kambrya College