Dynamic professional with dual Master’s degrees in Finance and Project Management, offering a strong foundation in client relations, sales strategies, and business development. Experienced in managing customer accounts, fostering long-term relationships, and driving results through a customer-centric approach. Proven ability to handle complex projects, streamline workflows, and deliver impactful outcomes. Passionate about leveraging analytical skills, business acumen, and a hands-on attitude to support business growth and operational efficiency. Adaptable and eager to contribute to a Global and Growing Organisation.
Overview
2
2
years of professional experience
Work History
Finance Officer
Black Dog Institute
08.2024 - 12.2024
Processed creditors' invoices with accuracy, ensuring alignment with purchase orders and expense allocation
Managed daily Accounts Payable tasks, reconciling accounts and handling diverse payment methods, including international transfers
Imported community donations into donor databases, addressing queries and ensuring proper allocation of funds
Collaborated with internal teams to ensure timely and accurate financial reporting
Monitored accounts receivable, prepared invoices for grants and services, and reduced overdue payments through proactive follow-ups
Key achievement: Improved invoice processing and bank reconciliation efficiency by 15% through optimized workflows
Administrative Assistant [Finance]
Sheffield Financial Group
01.2024 - 06.2024
Successfully implemented clients’ financial plans, liaising with third parties to ensure smooth application processes
Maintained professionalism and confidentiality in client communications, fostering strong relationships
Coordinated and streamlined financial documentation, improving accuracy and efficiency in reporting
Supported compliance initiatives by ensuring documentation adhered to regulatory standards
Contributed to month-end close processes and financial reporting, ensuring compliance with Regulatory standards
Key achievement: Identified opportunities for automation, reducing report preparation time by 20%
Customer Service Officer
LINK Group/Australian Super
11.2022 - 12.2023
Assisted First Nation clients with superannuation account processes, ensuring smooth application experiences
Trained in regulatory standards (RG146), providing high-quality service and compliance assurance
Coordinated with internal teams to expedite claims for financial hardship and compassionate releases
Played a key role in enhancing customer experience by offering feedback on new member experience interfaces
Developed expertise in managing escalations, ensuring high client satisfaction
Key achievement: Consistently exceeded KPIs for customer satisfaction and resolution time
Education
Master’s - Financial Management and Project Management