Nitisha Oodit

• Work under the direction of the ParentsNext Manager and Coordinators to compile performance reports and implement corrective actions
• Step up as Acting Coordinator as needed, assisting with operational and strategic planning in monthly leadership meetings
• Foster positive team dynamics through motivation and mentorship, ensuring all staff are trained on procedures and compliance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Manage recruitment, onboarding, and performance reviews for staff, including probation and exit interviews.
• Mentored junior staff members, helping them develop their potential and advance in their careers.
• Conduct site audits to ensure adherence to OH&S standards and Privacy Act regulations.
• Dissemination of Department information and program bulletins - Ensuring all staff are up to date with Department’s changes.
• Organize and facilitate the annual ParentsNext Expo, enhancing community engagement.

ParentsNext Coach

• Manage a caseload of parents
• Providing support and coaching to help clients achieve personal goals.
• Monitor and record participant’s progress.
• Actively participated in community and stakeholder initiatives, enhancing referral pathways and support services.
• Maintained accurate records in relevant databases
• Facilitate focus groups and document success stories for public relations and marketing efforts.
• Established strong relationships with internal and external stakeholders, enhancing collaboration with Services Australia and government bodies
• Ensuring the Department’s guidelines are followed and met when managing a caseload of parents
• Applying the Participation Fund Guidelines, Education and employment Claims as well as Post Placement Support and Wage Subsidy Agreements.

· Creating opportunities to place people with disabilities or injuries into employment

· Encouraging and making positive changes to make better lives

· Build relationships with local organisations to grow a network of employers

• Ensure candidates are job ready and help them overcome limitations
• Organize workshops to assist job seekers
• Help with up skilling
• Assist with both vocational and non-vocational requirements
• Assist with medical requirement
• Assist with post placement support once a job seeker finds employment
• Perform against KPIs
• Complete administrative tasks daily
• Ensuring all activities are appropriately recorded, documented and adheres to compliance and/or contractual requirement

• Screened and shortlisted candidates for both Jobactive .
• Developed job advertisements and collaborated with client companies to understand their recruitment needs.
• Worked towards achieving set targets while providing post-employment support for candidates.
• Maintained effective client relationships through ongoing review interviews and contact appointments.
• Conducted sales calls, utilizing reverse marketing and cold calling to attract potential employers.
• Delivered and facilitated group participation workshops focused on personal development for jobseekers.
• Responded efficiently to internal and external customer requests and referrals, ensuring timely record management.
• Negotiated employment opportunities and provided active job placement services to clients.
• Identified and built strong relationships with employers for long-term success, enhancing collaboration with community organizations and government agencies.

• Managed end-to-end recruitment nationwide for medical and non-medical positions within public and private hospitals, aged care, and community care.
• Conducted stakeholder management to align recruitment efforts with client needs and expectations.
• Conducted interviews and job-related skill assessments, ensuring candidates met role requirements.
• Performed reference checks to validate candidate assessments and prepared employment contracts.

• Assisted customers within the embedded network, ensuring their needs were met effectively and efficiently.
• Escalated customer issues and arranged site expert visits for persistent problems, facilitating timely resolutions.
• Maintained accurate records of customer inquiries, tracking pending and resolved issues within the customer records management system.
• Managed conflict resolution processes, addressing customer concerns with professionalism and care.
• Assisted in training new staff, fostering a collaborative and knowledgeable team environment.
• Made warm outbound sales calls to promote Origin's products and services, aimed at increasing and retaining the customer base.
• Identified and secured sales opportunities by offering value-added services to customers.
• Developed strong customer relationships through effective end-to-end management.

• Managed sensitive information with a high level of privacy and accuracy while servicing new and existing Home Loan clients.
• Collaborated with team members to meet sales and service targets within strict deadlines.
• Conducted needs analysis, cross-selling products, and maintaining client accounts.
• Liaised with internal departments to address and resolve client issues, ensuring timely follow-up and satisfaction.
• Processed applications for Personal Loans, Credit Cards, and loan protection insurance, along with account opening and maintenance tasks.
• Worked as a Lending Assistant, supporting Home Loan sales through effective client management and documentation.

• Conducted outbound calls to existing clients of ING Australia, successfully selling a variety of insurance products, including Life Insurance, Accident Coverage, and Credit Card Insurance.
• Engaged in various campaigns within UCMS, including proactive sales for Telstra and participation in the Telstra National Activation Centre inbound campaign.
• Developed strong rapport with clients to understand their needs and provide tailored insurance solutions.
• Achieved sales targets through effective communication and relationship management, contributing to overall campaign success.