Nellie Reiri
Pinnacle People
Canberra,ACT
1
Language
5
years of professional experience
Dependable customer service professional with experience in high-pressure environments, known for strong communication, teamwork, and problem-solving. Skilled in coordinating daily operations, training staff, and delivering reliable support.
Work History
Client Sevices
1 Year 11 Months- Assisted with day-to-day operations by coordinating effectively with team members.
- Resolved problems, improved operations, and provided exceptional service.
- Servicing top quality coffee machines
- stock procurement
- managing timesheets and rosters
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Representative
1 Year 11 Months- Supervised daily customer service operations, ensuring consistent response quality and adherence to service standards.
- Monitored service queues and escalated complex issues for timely resolution.
- Train new employees
- Collaborate with venue staff and security teams to maintain a safe environment.
- Resolve customer complaints and lost property
- maintain high-stress situations effectively.
- Support staff wellbeing.
Cafe/Events Team Member
2 Years- Prepared meeting rooms and function spaces to support seamless member, staff, and visitor events.
- Liaised with catering, security, and facilities teams to resolve event requirements efficiently.
- Monitored stock levels, restocked supplies, and communicated inventory needs to management.
- Resolve customer concerns professionally
- make good quality coffee and serve delicious food.
- Assist functions manager
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Set ups and pack downs
Education
No Degree - Hospitality
- Coursework: Hospotalit
NZ Certificate in Te Reo Maori Language - Maori Language Studies
Skills
Customer engagement
Collaboration
Time management
Multitasking
Dependable and responsible
Inventory management
Teamwork and collaboration
Service reliability
Friendly
positive attitude
Collaborative support
Languages
English
Timeline
Client Sevices
Brewhub
12.2024 - CurrentRead More
Customer Service Representative
Pinnacle People
12.2024 - CurrentRead More
Cafe/Events Team Member
Parliamentary Service - Te Ratonga Whare Paremata
02.2022 - 02.2024Read More
Te Wananga O Aotearoa
NZ Certificate in Te Reo Maori Language from Maori Language Studies
Read More
Dannevirke High School
No Degree from Hospitality
Read More