DHRUV SINGLA
Brisbane,Australia
Summary
Experienced and effective Restaurant Manager and Motivated Retail Sales Associative adept in all aspects of successful management of Business. Bringing forth several years of industry experience and expertise in managing staff and Store functions. Equipped with a diverse and promising skill set, conductive to creating positive team relationship resulting in optimal customer service. Passionate about the retail and food industry, eager to bring my years of experience and growth to another Courishing establishment.
Overview
5
5
years of professional experience
Work History
Retail Sales Consultant
Lighting Illusions
09.2022 - 02.2024
- Consistently exceed sales quotes for Lights and Fans and arranged special order for customers.
- Worked to meet or exceed special targets for credit card application and bank deposits, address all customer enquiries by accurately communicating product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Followed up with suppliers for product availability and specialised orders.
- Handled incoming and outgoing multiline phone calls with overall customer satisfaction.
- Successfully managed information using Oracle NetSuite software, clients record, order and billing with 100% accuracy.
- Maintained accurate records of all sales transactions and customer data.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Sales and Phone Repair Technician
Star Phones
09.2020 - 08.2022
- Merchandised store displays to keep store environment visually appealing and optimized for equipment promotions.
- Answered customer questions and addressed service issues and complaints in person and via phone.
- Sold wide range of phones, accessories, tablets and air cards to customers.
- Offered accessories and phone insurance to improve sales totals.
Store Manager
Subway
09.2018 - 07.2020
- Supervised and collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- In charge for weekly work schedules, food order, inventory, deposits, multiple deliveries and data entry.
- Raised performance in area of sales, management and operation by identifying and targeting areas in need of improvement.
- Manage day to day operations of store.
- Operated Point of Sale machine to ring up sales.
Education
Advanced Diploma - Information Technology
AIBT
Upper Mount Gravatt12.2023
Diploma - Information Technology
AIBT
Upper Mount Gravatt12.2022
Certificate in III Digital Media And Technology -
TAFE Queensland
07.2021
Certificate II in Business -
Cavendish Road State High School
11.2017
High School -
Tavendish Road State High School
Skills
- Technology
- Management
- Computer system
- Sales
- Marketing
Languages
English
Career Notes
Earlier experience include roles in retail sales, technical work and promotions at Phone repair and Tech sales.
Management Experience at Fast Food outlets.
Timeline
Retail Sales Consultant
Lighting Illusions
09.2022 - 02.2024
Sales and Phone Repair Technician
Star Phones
09.2020 - 08.2022
Store Manager
Subway
09.2018 - 07.2020
Advanced Diploma - Information Technology
AIBT
Diploma - Information Technology
AIBT
Certificate in III Digital Media And Technology -
TAFE Queensland
Certificate II in Business -
Cavendish Road State High School
High School -
Tavendish Road State High School
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