VIKAS MANGAPATHI
Blackburn South,VIC
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
2
2
years of professional experience
Work History
Console Operator
BP
09.2024 - Current
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Streamlined work processes with the implementation of effective console operation protocols and procedures.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Assistant Store Manager
Pie Face
04.2024 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reference: Jai Rayudu, 0410399621
Hotel Waiter
Sarvana Bhavan
03.2024 - 04.2024
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanour and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Reference: Abhilash, 478944378
Production Intern
ICF (Integral coach factory)
06.2023 - 12.2023
- Documented and reported on accidents on production line and helped complete paperwork required for regulatory oversight.
- Supported robust quality control and assurance procedures by helping coordinate sampling, inspecting and testing procedures.
Education
Bachelor of Engineering (B.E) in Mechanical Engineering -
Vel Tech Multi Tech Dr.Rangarajan Dr.Sakunthala Engineering College, Chennai
Master of Science - Environment And Sustainability
Monash University
03.2026
Skills
- Manufacturing Processes
- Store Organization
- Staff Supervision
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Project Management
- Teamwork
Languages
Telugu
Tamil
Hindi
Timeline
Console Operator
BP
09.2024 - Current
Assistant Store Manager
Pie Face
04.2024 - 07.2024
Hotel Waiter
Sarvana Bhavan
03.2024 - 04.2024
Production Intern
ICF (Integral coach factory)
06.2023 - 12.2023
Bachelor of Engineering (B.E) in Mechanical Engineering -
Vel Tech Multi Tech Dr.Rangarajan Dr.Sakunthala Engineering College, Chennai
Master of Science - Environment And Sustainability
Monash University
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