Tulsi Shastri

The main duty of a Learning Support Officer is to assist in the development, implementation, and administration of Higher Education units and support students throughout their studies on-campus in Melbourne and online

• As Learning Support and Student Services Officer, I look after following duties;
• Maintain close communication with the Compliance Manager and Perth Student Services to ensure consistency and messages to students are correct and in line with current information & requirements
• Assisting with pre-arrival and on-campus orientation for Melbourne (in liaison with Perth Student Services)
• Support accounts in the management of on-campus student fees, including the development of financial hardship plans, and ensuring students pay fees on time
• Assist Perth with GTE interviews in peak periods if required
• Assist in the coordination of social and professional activities for Melbourne campus students (including guest speakers)
• Build relationships between EIT and community groups in the interest of students
• Support students with pastoral care through homesickness, cultural diversity (living in Australia), and settling time, including following up on absenteeism to ensure the safe welfare of students
• Assist in CRICOS reporting requirements where necessary
• Daily communication with students, teaching staff, and the Perth Higher Education team, maintaining student records and the Learning Management System (Moodle), assisting with tutorial scheduling, course registrations, and other administrative tasks
• Answering customer queries
• Receiving registrations from students and registering them on the courses that are coordinated.
• Coordinating courses (scheduling of webinars, liaising with lecturers, compiling course materials,
• Creating and sending certificates, maintaining accurate records on Truss for all courses, and adhering to all compliance requirements)
• Liaising with overseas offices regarding courses
• Quality monitoring
• Implementing company policies and procedures
• Training lecturers and students on the use of Blackboard Ultra
• Assisting in scheduling of courses (add to database/ website)
• Working with and maintaining Moodle site
• Provide assistance to higher Education Manager and other colleagues
• Assisting with EIT accounts

Responsible for Student Support, first contact for student administrative queries, coordination between various departments relating to student support, General Admin

Major Responsibilities:

• Develop, implement and organize counseling sessions for existing students and counsel students who are facing difficulties in their studies
• Participate in the admission process
• Facilitate and strengthen partnerships between Student Support Services
• Follow-up for Outstanding payments and course progress
• Proficient data entry in EBACUS and WISENET
• Issuing Certificates and Results to the students
• Generating Payment Receipts in XERO and mailing it to the student
• Resolving student queries in regards to their course progress and payments
• Assisting Accounts by entering payments and Reconciliation of weekly payments
• Liaison with Various Migration Agents in regards to course promotion and student enrolment
• Educational Institute Promotion & Marketing
• File Management and record keeping
• Responsible for student retention and management
• Conducting investigations to resolve any issues
• Keeping file notes up to date in WISENET
• Building positive professional relationships with students using strengths-based approach
• Reception Cover - Answer a high volume of calls in a prompt, courteous and timely manner
• Maintaining harmonious relations with all Internal and External customers
• Purchasing Office Stationary, Magazines and maintaining the records.