Ravinder Kaur

• Greet and assist customers in a professional and friendly manner.
• Address customer inquiries and resolve issues promptly.
• Assist customers with account-related inquiries and activities.
• Address and resolve customer complaints or concerns.
• Escalate issues to the appropriate department or management as needed.

• Proficient in installing, configuring and troubleshooting computer hardware, software, networks, printers, and scanners.
• Adept at monitoring system performance, availability, and resource utilization, ensuring optimal functionality and reliability.
• Specialized in remapping Outlook accounts, addressing Microsoft Outlook issues, managing zoom, slack, GoogleMeet and mapping network drives for seamless user experience.
• Experienced in setting up profiles for new users, troubleshooting hardware for mobile devices and tablets, and handling VPN setups.
• Proficient in password resets, account unlocking, creating distribution lists in Exchange, and managing user additions/removals in Active Directory security groups.
• Demonstrated expertise in efficient Windows and email account setups, contributing to a streamlined and effective IT environment.

• Operated in diverse production areas, including order processing, material handling, assembly, and quality control.
• Packed and sorted goods while conducting initial quality checks.
• Provided timely and high-quality delivery of ingredients to the production line.

• Communicated effectively with the customers, understood their needs and provided end to end support and services.
• Correctly performed data entry and assisted management with weekly and monthly item stock ordering.
• Took necessary steps to meet customer needs and satisfaction and effectively resolved support or service issues.

• Enter data related to inventory, sales, and other plywood store operations into the computer system.
• Process transactions and update the database in a timely and accurate manner.
• Maintain accurate records of plywood stock levels.
• Generate reports on inventory status, including stock availability and reorder points.
• Assist in processing customer orders through the computer system.
• Coordinate with other departments to fulfill orders and ensure timely delivery.
• Ensure that software applications are updated and running efficiently.
• Perform basic maintenance tasks on computers and peripheral devices.
• Coordinate with IT support for more complex hardware issues.
• Ensure the security of sensitive information and comply with data protection policies.
• Provide technical support to store staff for any computer-related issues.
• Present findings to management for decision-making purposes.