Fiona Oliver

Quickly build rapport with organisations, clients, caregivers and family members at initial face-2-face consult with open, appropriate communication, understanding and managing expectations.

• Provide response and information on initial service status to clients and family, ensuring transparency the entire process while building trust in our services.
• Implement regular follow-ups for Care Coordinators with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
• Assessing, understand clients needs, abilities and suitability as prospective client/partners with Carrington Care building Goal Plans for varied service types.
• Identify and create supported opportunities for Carrington whenever possible with each client (internal/external/potential) interactions
• Network / Present & demonstrate ability to coordinate, consult and liaise with health and community organisations to facilitate personal choice and control in support care options and therapies to support client and caregivers (family &/or service providers)
• Articulate simultaneously at varied levels, verbal & written - Home Care Packages, Support at Home, CHSP, My Aged Care, Community services, Promotional Offerings, respective funding options and/or private services with available care opportunities in line with the Aged Care Guidelines
• Ethically optimise services within initial budget framework & guidelines whilst working independently with resilience and autonomy in Community
• Inform and apply knowledge by understanding the journey, wellness, enablement within the person centred model of support, to facilitate consumer choice & ownership when developing care plans and budgets with clients
• Understand and project the values of the organisation with openness through utilising transferable skills to support and communicate with information sessions/presentations to community organisations, carers, expos & villages to expand client reach
• Ongoing support of Care Coordinators to the business unit
• Knowledge Sharing, process improvements for Budget/Communication & Case Management
• Handle escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
• Contribute to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
• Ongoing skill knowledge development with the Support at Home platform

• Assessing clients needs, abilities and suitability as prospective client/partners with Anglicare
• Identify and create supported opportunities for Anglicare whenever possible with each client (internal/external/potential) interactions
• Network / Present & demonstrate ability to coordinate, consult and liaise with health and community organisations to facilitate personal choice and control in support care options and therapies to support client and caregivers (family &/or service providers)
• Articulate simultaneously at varied levels, verbal & written - Home Care Packages, Support at Home, CHSP, STRC, My Aged Care, Community services, Promotional Offerings, respective funding options and/or private services with available care opportunities in line with the Aged Care Guidelines
• Quickly build rapport with organisations, clients, caregivers and family members
• Ethically optimise services within budget framework & guidelines whilst working independently with resilience and autonomy in Community
• Inform and apply knowledge by understanding the journey, wellness, enablement within the person centred model of support, to facilitate consumer choice & ownership when developing care plans and budgets with clients
• Understand and project the values of the organisation with openness through utilising my transferable skills to support and communicate with information sessions/presentations to community organisations, carers, expos & villages to expand client reach
• Training and mentoring of new Care Consultants to the business unit
• Inform & Enable clients and family to better understand My Aged Care & opportunities with value adding services/products
• Knowledge Sharing, networking with goals established
• Process improvements for Budget/Communication & Case Management
• Ongoing contribution within Community & Advocacy
• Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
• Documented activities and progress in electronic medical record per defined policy and procedures.

• Quickly build rapport with clients, caregivers and family members
• Identifying client needs and matching the organisations or brokered services and products
• Ensure services for each individual client are optimised within budget framework and guidelines
• Work independently and autonomously in a methodical way to ensure follow-up and prioritising of various requirements
• Case management completed & recorded with a heavily itinerate role connecting with clients in their homes and communities

• Promote the philosophy and objectives of the organisation by working within CDC model of care by undertaking CHSP wellness/ enabling initial assessment screenings, eligibility, level of care and workplace health & safety for consumers and carers
• Reviews, recommendations and support plans either in person or over the phone with consumers, carers and their family members
• Maintain accurate and timely client records, including wellness assessment reports on relevant database systems and My Aged Care
• Apply knowledge of the wellness, re-enablement and person centred model of support to facilitate consumer choice and control in developing support plans consisting of innovative support care options
• Deliver care coordination simple to complex care needs:- case management support, referral and assistance with linkages for appropriate (CHSP&NonCHSP)
• Deliver against CHSP contractual key performance indicators (KPIs)
• Apply knowledge of multi-disciplinary aged care, disability, mental health and community health care services
• Implement and adhere to policy and procedural organisational requirements working in community care sector – wide range of diverse needs, including disabilities, ageing, mental health, cultural diversity and complex care needs
• Problem solve, work autonomously, within a team environment, maintain accurate and timely data and management

• Develop strong rapport with Residents - Provide day-to-day support and services to residents, ensure their wellbeing and safety preserving privacy of lifestyles (ILU)
• Maintain Financial, Strata, Invoicing reports for committees, sales & settlements, support sales executives
• Identify & organise contractors - goods, services & maintenance with Communications
• Training & meetings-cascade information change to team members
• Organise resident functions-speakers, fund raising, Entertainment, to promote activities with goal of improved resident engagement
• First aid response & maintain Emergency Response System
• Property & Stock Licence - not current
• Improved engagement of residents with the village wellbeing
• Streamlined & implemented Processes Brief for any Relief Managers

• Company Overview: local Australian Manufacturing Company
• Develop Identity of Family Brand with focus & growth for strategic relationships with long term supply contracts, build rapport to develop trust and understanding of growing capabilities of the company
• Local Australian Manufacturing Company
• Brand Identified & represented key issues - within similar industries
• Initiated and delivered Marketing Vision for Snr Management Owners
• Managed & Facilitated Companies 1st participation in National Trade Show-location Sydney Olympic Park-Australian manufactured excellence - branded & displayed
• Delivered potential Cost Savings maximising budget utilisation

• Organise & manage highly confidential pricing factors directly impacting budget
• Produce regular company confidential reports / develop & maintain effective, ethical internal & external strategic relationships with multi-national Fuel Suppliers
• (Microsoft suite Execl, Word, Dbs, Powerpoint, Outlook etc)
• Negotiate Fuel contracts with multiple participants ensuring servicing Charter flights to criteria & standards for best outcome
• Effectively communicate -stakeholders within company & international supplier network
• Source relevant suppliers with tender process and ongoing negotiations with suppliers

• Compliance to Policy - Assist Managers and Executives with internal participant liaisons, maintain dialogues for Procurement General Managers to Administrators
• Guide Purchasing Managers - Purchasing Policies & Corporate Governance - adherence
• QSA-Qantas Supplier Assessment Program Co-Develop, Manage & maintain all aspects - Supplier chain management - Best Practice
• OHS Committee & Employee Representative - Developed OHS Procedures for Reporting
• Coordinate online Contract Management System - maintaining integrity, system information, controls and training (TILT-Tax/Insurance/Legal/Treasury)
• Write Scoping and Functional papers - Business Cases for approval to develop process improvement Databases

• Support new Department - Purchasing Executives - dealing with Marketing related participant base
• Co-ordinate Qantas Supplier Excellence (QSA) program
• Perform administrative support, preparing contracts &/or variations, tender analysis, preparing presentations, project manage briefs, participants and consultants
• Coordinate IT requirements for staff, record keeping of tenders & contracts
• Administration of transactional finance functions (consolidated invoicing, auditing, supplier chain management)
• Business Analyst - Purchasing Policy & Procedures
• Maintain Divisional Report (Focus Plans - divisional Savings & Benefits)

• Daily liaison with advertising agencies, graphic designers developing strategic and tactical advertising briefs to meet projected market ownership working closely with Ad Agencies Mojo, Singleton Ogilvy Mather, George Patterson/ Graphic Designers – Hans Hulsbosch, Trovato, A Couple of Cowboys
• Talent Casting selections – Joint Tourism campaigns – (ATC) Australian Tourism Commission, QH Creative Services, Print Management Group
• Audit Advertising Agency Media spend against pre-project analysis
• Direct & Manage - National photo shoots & print management (photographers, sites, authorities, Indigenous authorities -Destinational materials)
• Event Management of Qantas/ACP- Business Woman of the Year – Guest Speakers / Collaborative Print-Radio-TV Media-Sponsorship/Promotion/Dignitaries/ Awards
• Print Management and operational control of printed matters ranging from Annual Reports to Internal forms and strategic collateral material to support “I Still Call Australia Home” campaigns collaborative campaigns with Australian Tourist Commission
• Qantas Holidays, Jetstar, QH Creative Developing own Stock Shot library for cost effectiveness
• Staff Involvement / Loyalty Incentives / Internal incentives and motivational promotions / open days
• Stringent Brand management - (International Travel Expos, Merchandise branding for promotion, inflight materials & retail items , aircraft and vehicle fleet applications)
• General Office administrative & Developing marketing briefs
• Working with Senior Management, Sponsorships, Trade, Engineering departments to obtain & recruit positive, profitable partnerships