Lanka Silva Samaraweera
Sydney,Australia
Summary
Over the years, I've gained valuable expertise managing a varied portfolio of accounts in diverse service industries, delivering growth, profitability, and customer satisfaction. My relationship-building skills enable me to serve as a point of contact for major accounts and clients, ensuring their needs are addressed and value is maximized. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
19
19
years of professional experience
Work History
Sales Manager
UGA ESCAPES
08.2019 - 06.2024
- Drove market expansion and sales growth across key regions, including Sri Lanka, France, Benelux, the UK, German-speaking countries, India, and Australia
- Identified and capitalized on opportunities for business development.
- Led international sales campaigns, facilitating 1:1 meetings, roadshows
- Formulated and implemented sales and engagement strategies for key local and international accounts.
- Managed daily operations in sales, including supervision of staff members.
Assistant Manager - Groups & Incentives All Markets
CONNAISSANCE DE CEYLAN
01.2016 - 08.2019
- Led Group Operations across all markets, specializing in MICE & Incentives.
- Organized and facilitated FAM trips, enhancing product knowledge and engagement among tour operators.
- Represented the company at international trade fairs.
- Proactively identify account management risks and implement strategies.
Assistant Manager | French Market Specialist | Account Executive
AMAN RESORTS
06.2009 - 01.2016
- Managed VVIP clients, adeptly handling repeat guests and resolving complaints to maintain the expected high standards of service
- Established and nurtured strong relationships, conducting training sessions.
- Proficient in OPERA and Salesforce systems, leveraging technology
- Oversaw key client accounts, collaborating with cross-functional teams to guarantee exceptional service delivery and customer satisfaction.
Sales Executive
QATAR AIRWAYS & SINGAPORE AIRLINES
09.2005 - 05.2008
- Managed a diverse portfolio encompassing travel agencies, tour operators.
- Spearheaded sales forecasting & orchestrated successful new product launches.
- Airport ground services, Passenger Handling Business, Economy, flight dispatching.
- Developed and implemented sales strategies to meet customer needs & increase revenue.
- Maintained premium relationships with TA to secure loyalty and repeat business.
Education
MBA - International Business Management
BIRMINGHAM CITY UNIVERSITY (BCU)
UK12.2020
Skills
- ENGLISH & FRENCH LANGUAGE FLUENCY
- STRATEGIC SALES PLANNING
- CLIENT RELATIONSHIP MANAGEMENT
- TEAM LEADERSHIP
- REVENUE GROWTH
- MARKET ANALYSIS
- NEGOTIATION SKILLS
- CUSTOMER SATISFACTION
- BUSINESS DEVELOPMENT
- CRM SOFTWARE (EG, SALESFORCE)
- AMADEUS
Timeline
Sales Manager
UGA ESCAPES
08.2019 - 06.2024
Assistant Manager - Groups & Incentives All Markets
CONNAISSANCE DE CEYLAN
01.2016 - 08.2019
Assistant Manager | French Market Specialist | Account Executive
AMAN RESORTS
06.2009 - 01.2016
Sales Executive
QATAR AIRWAYS & SINGAPORE AIRLINES
09.2005 - 05.2008
MBA - International Business Management
BIRMINGHAM CITY UNIVERSITY (BCU)
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