Rebekah Hughes

Internal Sales Representative

GSA Systems Pty Ltd

Tullamarine, VIC

02.2022 - Current

Conducted outbound calls to introduce products and services and generate sales leads.
Participated in brainstorming sessions to develop innovative solutions for improving internal sales operations.
Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Reviewed KPI data and other metrics with Sales Managers and Business Development Managers to craft new sales strategies.
Prepared price quotes, contract information and potential delivery timeframes.
Maintained accurate records of customer interactions, inquiries, orders, invoices. in the CRM system.
Promoted Dahua/Hanwha's products at trade shows to meet industry professionals, build network contacts and generate sales.
Identified customer needs by asking questions and advising on best solutions.
Recruited, hired and trained new hires to optimize profitability.
Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
Provided training and support to junior staff members regarding internal sales process and techniques.
Developed and maintained customer relationships through regular contact and follow-up.
Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
Attended industry events and trade shows to network with prospects and promote company's brand image.
Produced sales documents, finalized deals and filed records.
Asked customers targeted questions to understand needs to recommend ideal systems and products.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reset store displays for special events and seasonal merchandise changes.
Collaborated with other internal sales staff for smooth client introductions and problem-solving.
Increased profits by upselling and cross-selling to existing customers.
Responded to customer questions regarding pricing, availability and product details.
Assessed customer requirements accurately and provided tailored solutions accordingly.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Operated register, handled cash and processed credit card transactions.
Provided product advice to customers based on their needs and preferences.
Executed various administrative tasks such as filing documents, scheduling meetings.
Displayed strong telephone etiquette, effectively handling difficult calls.
Understood and followed oral and written directions.
Worked with cross-functional teams to achieve goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Modified existing software systems to enhance performance and add new features.
Exceeded customer satisfaction by finding creative solutions to problems.
Traced missing material and shipments through vendor and customer communications.
Verified stock inventory levels and maintained records of items shipped and received.
Prepared work orders, bills of lading or shipping orders to route materials.
Compared and verified identifying information of outgoing shipments.
Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
Assembled cartons, crates and containers to prepare for shipping.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
Collected empty pallets for reuse or disposal in accordance with company policy.
Compared merchandise invoices to items actually received.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Reconciled computer reports with manually maintained ledgers.
Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
Prepared and processed invoices, payments and bank deposits.
Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Coordinated executive communications, including taking calls, responding to emails and interfacing with clients.
Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.

Retail Salesperson

JB HiFi

Melbourne, VIC

11.2015 - 02.2022

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Collaborated with other employees to maintain an effective workflow throughout the store.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Adhered to all company policies regarding returns, refunds, exchanges, security procedures and customer service expectations.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained knowledge of sales and promotions, return policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cross-sold products to boost overall sales purchases.
Watched for and recognized security risks and thefts to prevent or handle situations.
Described merchandise and explained use, operation and care.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Ticketed, arranged and displayed merchandise to promote sales.

Sales Assistant

Living Doll

Brunswick, VIC

10.2013 - 02.2015

Field Sales Representative

Simply Energy

Richmond, VIC

02.2014 - 01.2015

Front Office Supervisor

Mantra Hotels and Resorts

Brisbane, And Melbourne, VIC

09.2010 - 02.2014

Summary

Overview

Work History

Internal Sales Representative

Retail Salesperson

Sales Assistant

Field Sales Representative

Front Office Supervisor

Education

Diploma of Interior Design - Interior Design

High School Diploma -

Bachelor of Arts - Sociology

Skills

References

Timeline

Internal Sales Representative

Retail Salesperson

Field Sales Representative

Sales Assistant

Front Office Supervisor

Diploma of Interior Design - Interior Design

High School Diploma -

Bachelor of Arts - Sociology

Similar Profiles

Clayton BeasyClayton Beasy

Sayyed Umair AhmedSayyed Umair Ahmed

Suman ChakrabortySuman Chakraborty