- Cooking
- I enjoy helping others and giving back to the community
- Enjoy participating in pilates for overall physical and mental well-being
- Adventure Travel
Haja Bah
Sydney
Summary
I am a dedicated customer service professional with over 5 years of experience in fast-paced environments. Proven ability to handle high-pressure situations while maintaining excellent service quality. Skilled in training and mentoring team members to ensure efficient operations and high performance. Strong communicator with a talent for building positive relationships and adapting quickly to new challenges and technologies.
Overview
4
4
years of professional experience
Work History
Retail Customer Service Associate
Target Australia
08.2022 - Current
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled cash register operations accurately, minimizing discrepancies
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, retail safety, and performance requirements.
- Cross-trained existing employees to maximize team agility and performance.
Kitchen Hand - School Work Placement
Rydges Hotel
05.2023 - 05.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Ride Attendant + Ticketer
Joyland Amusement
04.2023 - 04.2023
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Demonstrated flexibility by working various shifts including weekends, holidays, day shifts, or evening shifts as required by management.
Legal Assistant
Supreme Justice Lawyers
11.2022 - 01.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Competing applications on behalf of clients - Compensation claims, Divorce application, Child custody Application, Citizenship Applications and Terminating/Insolvency
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
Kitchen Hand + Cashier
Pizza Hut
12.2020 - 10.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Fulfilled customer orders by ensuring orders were completed and made to adequate standards.
Kitchen Hand - School Work Placement
317 Restaurant
08.2022 - 08.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
School Work Placement
Aussip
05.2022 - 05.2022
- Analyzed problems and worked with teams to develop solutions.
- Learnt and developed work ethic skills needed for busy business enviroments.
- Excellent communication skills, both verbal and written.
Customer Service Specialist
Firepop
04.2022 - 04.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Maintained Work Health and safety Standards.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Managed time effectively to balance multiple tasks simultaneously while maintaining a high level of service quality.
- Maintained a clean and organized workspace for optimal efficiency during busy events.
Education
Bachelor of Laws/Bachelor of Arts -
The University of Notre Dame Australia
Sydney, NSW01-2028
High School Diploma -
Arthur Phillip High School
Parramatta11-2023
Skills
- Exceptional written and oral communication
- Positive attitude
- Work ethic and integrity
- Mechanical tools
- Fast learner
- Empathy and patience
- Interpersonal and social skills
- Reliability and punctuality
- Teamwork and collaboration
- Problem-solving
Interests
Timeline
Kitchen Hand - School Work Placement
Rydges Hotel
05.2023 - 05.2023
Ride Attendant + Ticketer
Joyland Amusement
04.2023 - 04.2023
Legal Assistant
Supreme Justice Lawyers
11.2022 - 01.2023
Retail Customer Service Associate
Target Australia
08.2022 - Current
Kitchen Hand - School Work Placement
317 Restaurant
08.2022 - 08.2022
School Work Placement
Aussip
05.2022 - 05.2022
Customer Service Specialist
Firepop
04.2022 - 04.2022
Kitchen Hand + Cashier
Pizza Hut
12.2020 - 10.2022
Bachelor of Laws/Bachelor of Arts -
The University of Notre Dame Australia
High School Diploma -
Arthur Phillip High School
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