Aditi Kalra
Summary
A personable and astute Senior Claims Manager at Qantas with proven time management and collaboration skills developed from employment and volunteering engagements. Strong interpersonal skills enhanced by taking part in event & people management activities, developing confidence and communication abilities. Understanding of the importance of working as part of a team, learning from others and developing as a professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Claims Officer
Qantas
04.2024 - Current
- Lead and mentor claims staff in developing effective claims and injury management strategies
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Improved interdepartmental communication to expedite claims processing and foster a collaborative work environment.
- Maintained compliance with regulatory requirements by staying current on industry changes and updating policies accordingly.
- Utilized data analysis tools to identify trends in claims data, informing process improvements for greater efficiency.
- Conducted audits of closed claims to ensure accuracy, consistency, and adherence to company standards.
- Collaborated with legal counsel for effective litigation management, reducing costs and ensuring favorable outcomes.
- Continually updated knowledge on industry-specific regulations, ensuring compliance and maintaining a high standard of professionalism in interactions with clients.
- Implemented innovative strategies for reducing claim cycle time without compromising quality or accuracy of decisions made.
Recover at Work Advisor
New South Wales Police Force
12.2022 - 04.2024
- Work as part of a multidisciplinary team to support police officers who have sustained an injury
- Build and sustain relationships with injured officers whilst negotiating suitable and effective recover-at-work plans
- Manage files in a durable, safe, cost-effective manner, liaising with all key stakeholders with a return-to-work goal
- Advised on organizational structure and human resource management to promote efficient business operations
- Developed and maintained strong relationships with other industry professionals, such as attorneys or accountants, to provide comprehensive financial services to clients
- Worked with individuals to help understand and overcome personal, social or behavioural problems affecting educational or vocational situations
Case Manager
Allianz
06.2021 - 12.2022
- Manage a portfolio of psychological injuries for the Department of Education
- Implement injury management strategies to ensure and safe and durable return to health and return to work
- Refer for independent investigations to address concerns such as liability, treatment or return to work
- Liaise with Treating Medical Practitioners to develop a holistic and strategic case management plan for each claim.
- Well versed in NSW Workers Compensation legislation and iCare and SIRA guidelines
- Provide ongoing coaching and guidance to team members to manage claims holistically and learn new processes and guidelines
Crisis Support Worker
Lifeline
06.2018 - 12.2022
- Provide immediate crisis support to individuals in times of crisis
- Ensuring privacy standards are always maintained
- Follow mandatory reporting measures in crisis’s involving crime, child protection, domestic and family violence and imminent emergency
After Sales Co-Worker
Ikea
11.2020 - 06.2021
- Actively approached customers who needed additional help, and advised them on the best solutions for their homes
- Understood the department’s action plans, and supported the goals and targets set by management
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Organised assembly and delivery services
- Computed sales prices, total purchases and received and processes cash or credit payment
Sales Assistant
Mimco
11.2018 - 06.2021
- Anticipated customer needs and provided them with high quality service whilst upholding brand standards and values to ensure customer satisfaction
- Meticulously handled POS system transactions including cash, eftpos, exchanges and returns to ensure seamless and accurate cash flow
- Assisted with visual merchandising
- Answered questions regarding inventory, sales, and promotions
- Took over higher duties role whilst managers were away which consisted of opening and closing of the store, driving sales budgets and KPIs and managing breaks
Swim Instructor
Castle Hill Aquatic Centre
03.2018 - 06.2019
- Created thorough age-appropriate workouts focusing on technique endurance stroke development and drills
- Engaged with parents and cultivated relationships to create a collaborative swim team environment
- Maintained a clean and safe environment for swim participants
- Communicated with other lifeguards instructors and management on any potential concerns related to the operation of the pool and aquatics programs
Education
Bachelor of Psychological Studies -
University of Western Sydney
Exchange Program -
University of Cambridge
Certification
- Physical First Aid and CPR - St Johns Ambulance Australia
- Mental Health First Aid - Mental Health First Aid Australia
- Applied Suicide Intervention Skills Training - Lifeline, Australia
- SafeTalk - Lifeline, Australia
- Working with Children’s Check
Languages
English
Hindi
Extracurricular Activities
Volunteer at RSPCA, Rouse Hill - January 2017 to January 2019
Timeline
Senior Claims Officer
Qantas
04.2024 - Current
Recover at Work Advisor
New South Wales Police Force
12.2022 - 04.2024
Case Manager
Allianz
06.2021 - 12.2022
After Sales Co-Worker
Ikea
11.2020 - 06.2021
Sales Assistant
Mimco
11.2018 - 06.2021
Crisis Support Worker
Lifeline
06.2018 - 12.2022
Swim Instructor
Castle Hill Aquatic Centre
03.2018 - 06.2019
Bachelor of Psychological Studies -
University of Western Sydney
Exchange Program -
University of Cambridge
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