Saiteja Mengana
Melbourne,Victoria
Summary
Dynamic IT Administrator with 2+ years of experience in optimizing technical and human resources to streamline business operations. Proficient in utilizing a broad range of technical tools and software including ServiceNow, HP Quality Centre, Azure Active Directory, and VMware, enhancing system efficiency and security. Demonstrated expertise in network performance management and IT service operations, consistently ensuring minimal downtime and optimal operational efficiency. Experienced in implementing robust security measures using Azure Active Directory, significantly enhancing data protection and access management. Proactive in addressing complex technical and network connectivity issues, adept at using advanced troubleshooting tools like Wireshark and NetScout. Effective communicator and team collaborator, skilled in liaising with software vendors and managing cross-functional team efforts to resolve technical problems. Achieved a significant reduction in support ticket resolution time by prioritizing tasks based on urgency and business impact, enhancing client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Support Officer
Optimus Tech
Melbourne, Victoria
03.2023 - Current
- Enhanced IT processes to improve efficiency and minimize downtime
- Quickly resolved complex technical issues, conserving time and resources with effective solutions
- Utilized remote support tools to efficiently address offsite troubleshooting needs
- Addressed network connectivity problems, including Wi-Fi and cellular issues
- Collaborated with software vendors to identify and fix problems, maintaining a stable and reliable technological environment
- Boosted IT department productivity by identifying and implementing process improvements in Active Directory management
- Improved support ticket resolution speed by prioritizing tasks according to urgency and business impact
- Strengthened security protocols using Azure Active Directory to protect client data and systems
- Deployed Microsoft Azure Active Directory to enhance security and improve access management
Network Test Engineer
Dipole Group
Sydney, Australia
09.2021 - 10.2022
- Oversaw and uploaded all test scenario artifacts for Melbourne VIC 3074
- Created and managed HP-QC reports, including defect management, test set creation, and test scenario development
- Ensured network performance stability during migrations and changes, reporting any errors encountered
- Conducted network testing for Vodafone's IMS/VoLTE deployment, covering the emergency rollout of VoLTE, migration from CEE-6 to CEE-9, as well as vEPG, SAPC, and MME implementations
- Acted as the primary point of contact for all verification-related issues, addressing customer queries and clarifications
- Managed the execution of incidents and change request processes
- Facilitated the onboarding of users, granting access to various devices and tools via ITSM
- Managed the creation and deletion of network subscribers by accessing various nodes for testing purposes
- Compiled and analyzed KPI reports for metrics such as Call Setup, Signaling Load, Latency, Call Drops, and Voice Quality
- Guaranteed end-to-end functionality as outlined in solution documents and test specifications by analyzing captured traces and logs
- Organized meetings, knowledge transfer sessions, and distributed meeting minutes to all team members
- Utilized extensive expertise with testing tools like HP Quality Centre, Citrix, NetScout, X-shell, Putty, and WIN SAP
Education
Master's Degree - Networking
CQ University
01.2019
Bachelor's degree - Electronics and Communication Engineering
JNTUniversity
01.2015
Skills
- Network Performance Analysis & Management
- IT Service Management & Operations
- Database & Directory Services Management
- Virtual Machine Management & Cloud Services Operations
- System & Software Troubleshooting
- Active Directory Management
- IT Process Improvement
- Support Ticket Resolution
- Technical Issue Resolution
- ServiceNow
- HP Quality Centre
- Citrix
- NetScout
- Wireshark
- X-shell
- Putty
- Linux
- Windows OS
- Mac OS
- Microsoft Windows (Word, Excel, PowerPoint, Visio, Project, Outlook)
- MAT Lab
- WordPress
- Azure Active Directory
- Azure SQL Database
- RDP
- AWS (EC2, Storage)
- VMWare WorkStation 16
Certification
Cisco Certified Network Associate
Timeline
Information Technology Support Officer
Optimus Tech
03.2023 - Current
Network Test Engineer
Dipole Group
09.2021 - 10.2022
Master's Degree - Networking
CQ University
Bachelor's degree - Electronics and Communication Engineering
JNTUniversity
Cisco Certified Network Associate