Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lucas Palmer

Charlestown,NSW

Summary

Highly dedicated and reliable professional with extensive experience and successful background in Courier services, Luxury car sales and Call Centre operations. Seeking to leverage exceptional customer service skills and logistical expertise in a dedicated courier role.

Adept at managing time-sensitive deliveries, ensuring client satisfaction, and optimising delivery routes in order to minimise vehicle running costs and to ensure best time management.

Committed to providing reliable and efficient service while maintaining a high level of professionalism and attention to detail.

Eager to contribute to a dynamic team and support the smooth operation of courier services through exceptional communication and organisational abilities and customer service excellence.

Overview

30
30
years of professional experience

Work History

Courier

Amazon Flex
08.2023 - Current
  • Provided exceptional customer service, developed strong relationships with clients through dependable service that ensured repeat business.
  • Utilised GPS technology to establish delivery routes for optimal use of time and minimise vehicle running costs.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally.
  • Demonstrated high level of road etiquette and awareness to my surroundings to ensure safety of other road users and myself at all times whilst carrying out my duties.
  • Route planning for efficient deliveries
  • Ensuring timely service
  • Ensuring packages arrive in best condition.

Customer Service Specialist

Suncorp
  • Handling large volume of inbound calls
  • Excellent communication to manage customer expectations and concerns
  • Meeting workplace defined metrics to ensure business standards are met.

Sales Manager

Hunter Volswagon
  • All facets of leading and managing a team of Sales Professionals within a New Vehicle Dealership franchise ensuring all Dealership, Manufacturer and the teams personal KPI's were regularly achieved.
  • Conducted weekly training with my sales team to develop and strengthen product knowledge, sales techniques and exceptional customer service skills.
  • Developed strong and trusted client relationships through regular follow up and contact with new and already established customers to ensure customer satisfaction in order to continuously build a strong referral and repeat customer portfolio.

Sales Executive

Audi Centre Newcastle
  • Creating great customer experiences during the sales process.
  • Ensured dealership sales goals are regularly achieved with consistent follow-up on leads and proactive communication with clients.
  • Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Develop strong customer relationships, resulting in repeat business and referrals.
  • Deliver exceptional customer service, addressing concerns and resolving issues promptly to ensure best possible outcome for client and business.
  • Maintain up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Conduct thorough needs assessments for each client, recommending appropriate vehicles based on their preferences and requirements.
  • Identify opportunities during the sales process to promote Finance & Insurance products and dealer fitted accessories to maximise profitability.
  • Close sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.

Sales Executive

Central Coast Mercedes-Benz
  • As listed above

Sales Executive

Park Lane BMW
  • As listed above

Sales Executive

Kloster Motor Group
  • As listed above

Butcher

Woolworths Group
01.1994 - 12.1998
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the Meat Department.
  • Completed Butchery Trade Apprenticeship.

Education

Advanced Trade CERT III Meat And Allied Trade - Butchery Trade Certificate

Hunter Institute of Technology
Newcastle, NSW
01.1998

Skills

  • Proficient in analysing information, evaluating evidence, and making informed decisions Proven ability to objectively evaluate information, identify patterns and connections, and develop effective solutions to problems
  • Skilled at handling difficult customers with patience and professionalism with a strong ability at problem solving and resolving customer objections and complaints
  • Excellent and effective organisational, time management and communication skills
  • Highly adaptable and able to work independently and as part of a team
  • Natural ability in building rapport, networking and identifying opportunities to grow business and clientele base

References

Available on Request

Timeline

Courier

Amazon Flex
08.2023 - Current

Butcher

Woolworths Group
01.1994 - 12.1998

Customer Service Specialist

Suncorp

Sales Manager

Hunter Volswagon

Sales Executive

Audi Centre Newcastle

Sales Executive

Central Coast Mercedes-Benz

Sales Executive

Park Lane BMW

Sales Executive

Kloster Motor Group

Advanced Trade CERT III Meat And Allied Trade - Butchery Trade Certificate

Hunter Institute of Technology

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Lucas Palmer