Rini Mathew

Work History

Development Director

Anointing Fire Catholic Ministeries

08.2014 - 03.2024

Developed and disseminated fundraising materials via social media, websites, and mass mailings.
Managed the organization's social media profiles and websites, consistently integrating fresh and captivating content.
Identified community-specific needs and formulated tailored programs to address and achieve distinct objectives.
Stayed abreast of pertinent research and trends in spiritual direction to offer informed and impactful guidance.
Conducted outreach initiatives to increase awareness about accessible spiritual direction services within the community.
Assisted clients in harmonizing daily actions with their core values and beliefs, fostering personal spiritual growth.
Provided specialized guidance to couples for pre-marital counseling and addressed relationship challenges from a spiritual perspective.
Cultivated robust relationships with clients, offering personalized support throughout their spiritual journeys.
Orchestrated and facilitated retreats to nurture deep reflection and foster personal growth in a supportive environment.
Led one-on-one sessions and group workshops on diverse spiritual topics to enhance spiritual development.
Collaborated with a team of Spiritual Directors to create comprehensive programs tailored to diverse community needs.
Designed workshops that seamlessly integrated art, music, and movement into spiritual practices for enriched experiences.
Customized spiritual direction techniques to accommodate the unique requirements of clients from various backgrounds, including individuals with disabilities.
Provided compassionate support and guidance to clients navigating grief or loss, offering empathetic listening and guidance.
Developed and executed customized spiritual programs leading to enhanced well-being and life satisfaction for individuals.
Formulated individualized assessments to monitor client progress towards their identified spiritual goals.
Teamed up with local organizations to broaden access to spiritual resources for underserved communities.

Hotel Front Desk Clerk

Holiday Inn

07.2012 - 07.2014

Optimized check-in and check-out procedures to boost efficiency and minimize wait times.
Managed competing priorities adeptly under pressure while maintaining a focus on delivering exceptional guest experiences consistently.
Maintained a pristine and well-organized front desk area, ensuring a positive first impression for arriving guests.
Monitored guest feedback closely through online reviews and comment cards, implementing enhancements based on identified trends.
Ensured accuracy in updating the reservation system to prevent double bookings or discrepancies.
Fostered strong relationships with repeat clientele by remembering preferences and anticipating their needs proactively.
Resolved guest concerns promptly and effectively, enhancing overall guest satisfaction.
Handled payments securely in adherence to company policies regarding credit card transactions and cash handling procedures.
Addressed guest complaints calmly and efficiently, rectifying issues promptly to uphold customer loyalty.
Facilitated seamless communication among departments to optimize overall guest service quality.
Collaborated with management on initiatives aimed at improving guest satisfaction scores across various metrics.
Coordinated with housekeeping staff to ensure timely room availability for early arrivals or late checkouts.
Maintained a professional and welcoming demeanor consistently, contributing to an elevated guest experience.
Offered personalized recommendations for local attractions, enhancing guests' experiences beyond the establishment.
Ensured effective communication within the team to ensure smooth operations during peak periods.
Contributed to increased occupancy rates through effective upselling strategies during reservation inquiries.
Assisted guests with special requests promptly and accurately to meet their needs.
Conducted regular inventory checks of supplies and initiated orders when necessary to avoid stockouts or shortages impacting service levels.
Supported event planning efforts by coordinating logistics and assisting in setup as required.
Greeted guests upon arrival with a professional and friendly approach, building rapport and fostering retention.
Managed a fast-paced front desk environment and attended to guests' needs in a busy facility efficiently.
Handled hotel phone calls professionally, directing inquiries and transferring calls to appropriate departments and personnel.

Reception Assistant

Ramada Encore Hotel

04.2012 - 06.2012

Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
Contributed to team efficiency by providing administrative support to various departments when needed.
Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
Streamlined office operations for increased efficiency through effective organization and management of files and documents.

Cultural Event Coordinator

Arts Ekta

01.2007 - 02.2012

Choreographer and Indian Dance Performer at Arts Ekta, a renowned South Asian dance academy, conducting workshops in educational institutions and diverse organizations.
Developed sophisticated evaluation methodologies to gather comprehensive feedback from participants and stakeholders, enabling continual enhancement of future events.
Established robust partnerships with pivotal stakeholders including local government bodies, non-profit entities, sponsors, and volunteers, crucial in bolstering the success of forthcoming cultural events.
Elevated cultural event experiences through meticulous planning and flawless execution across all event facets, ensuring seamless coordination and a memorable atmosphere.
Crafted engaging networking opportunities through innovative activities, fostering interaction among attendees with shared interests or cultural backgrounds.
Ensured inclusivity for attendees from diverse backgrounds by addressing accessibility needs and language barriers, creating a welcoming and enriching environment.
Implemented effective risk mitigation strategies, preemptively addressing potential event challenges to ensure smooth operations and optimal guest experiences.
Promoted cross-cultural understanding through insightful presentations on customs, traditions, languages, and artistic forms at various events, fostering appreciation and awareness.
Managed end-to-end event logistics, from venue selection and catering arrangements to entertainment bookings and guest registration, ensuring meticulous attention to detail and flawless execution.
Maintained up-to-date knowledge of industry trends and best practices through active participation in professional development initiatives, enhancing event planning proficiency and innovation.
Optimized event planning processes, resulting in enhanced operational efficiency and cost savings, while delivering exceptional event experiences.
Forged strategic partnerships with local businesses and vendors to secure unique venues and services, contributing to the creation of memorable and distinctive events.
Enhanced volunteer recruitment efforts by curating a compelling online presence highlighting the rewarding aspects of participating in cultural events.
Coordinated a diverse range of educational workshops, panel discussions, performances, and exhibitions showcasing cultural diversity within the community, fostering inclusivity and understanding.
Expanded community outreach through targeted marketing initiatives such as dynamic social media campaigns, impactful press releases, and engaging email newsletters, driving increased event participation and community engagement.
Elevated attendee satisfaction by curating diverse and captivating events tailored to various interests and demographics, ensuring an immersive and enriching experience.
Managed event schedules and timelines meticulously, overseeing seamless event logistics and operations to deliver successful and memorable events.

Receptionist

Holiday Inn Hotel

07.2010 - 08.2010

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.

Restaurant Team Member

Khayber Indian Restaurant

06.2010 - 08.2010

Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Greeted guests pleasantly and answered menu questions.
Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.

Receptionist Assistant

Jurys Inn Hotel

04.2008 - 12.2008

Resolved customer problems and complaints.
Managed multi-line telephone system and greeted claimants during office visits.
Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
Confirmed appointments, communicated with clients, and updated client records.
Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
Managed multiple tasks and met time-sensitive deadlines.

Call Center Representative

Tech Mahindra/Orange Call Centre

06.2007 - 12.2007

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Responded to customer calls and emails to answer questions about products and services.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Streamlined call flow processes for more efficient response times and increased productivity.

Classroom Assistant

Star Of The Sea Primary School

03.2006 - 03.2007

Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
Aided students individually or in small groups, reinforcing material taught by the teacher.
Established positive relationships with students, fostering a supportive and inclusive classroom community.
Assisted teachers in managing class behavior, resulting in a more focused learning environment.
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Contributed to teacher-parent conferences by providing insights on individual student progress and achievements.
Organized and maintained instructional materials, contributing to a well-structured learning space.
Managed attendance records, ensuring accurate documentation of each student''s presence or absence from class sessions.

Summary

Overview

Work History

Development Director

Hotel Front Desk Clerk

Reception Assistant

Cultural Event Coordinator

Receptionist

Restaurant Team Member

Receptionist Assistant

Call Center Representative

Classroom Assistant

Education

Honors Degree in Hospitality Management with Tourism -

Bachelor of Arts - Hospitality Management With Tourism

A-Levels -

GCSE -

Skills

Personal Information

Hobbies and Interests

Timeline

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