Xinyu SONG

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Supporting the development and delivery of bilingual community programs such as tours, workshops and other activities designed to engage diverse audiences
• Increase audience participation and audience via a range of engagement activities designed to promote intercultural exchange and communication between the Australian and Chinese community
• Selected as a panelist for Melbourne Now International Student Day, alongside artist Scotty So and others
• Interviewed by SBS Australia as a representative of the Community Ambassadors

• Exclusively selected to be mentored by Jade Hadfield, curator at the State Library of Victoria
• Supporting curator in researching, developing, and executing community led exhibitions aligned with Jade's curatorial expertise
• Projects include Searching for Sanctuary: A journey of survival by Barat Ali Batoor, SLV community trails and Tupaia: waka memory

• Assisting, representing and storytelling the artwork of Echo Cai - a Chinese Australian multidisciplinary artist based in Melbourne Australia
• Copyediting, designing, and translating exhibition materials such as event brochures, flyers, informative description of artwork, and other content
• Liaising with internal and external stakeholders regarding exhibition execution such as venue, events, layout plans, and installation maquettes
• Assisting with research and development of exhibition display and infrastructure
• Perform administrative duties such as managing Curator calendars, coordinating meetings, and preparation of reports and presentations
• Writing, editing, and researching exhibition invitations, media release, wall labels, newsletter, and exhibition fact sheets
• Artwork installation and de-installation
• Providing bilingual tours of the exhibition to cater to English and Mandarin speaking audiences

• Providing information regarding exhibition, public programs, and services to visitors
• Collecting and analysing visitor survey data for growth and improvement
• Assisting with ACCA's events and public programs, exhibition openings, symposia, artist talks and book launches

• Serving customers in a friendly, efficient manner by following the outlined steps of service.
• Demonstrating respect, friendliness and a willingness to help wherever needed.
• Meeting tight service delivery deadlines within a fast-paced atmosphere.
• Maintaining an outstanding attendance record by consistently arriving to work ready to start immediately.
• Developing and maintaining courteous and effective working relationships with my colleagues and seniors.

• Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
• Assisted in crew training programs, sharing culinary expertise with new hires and reinforcing best practices.
• Maximized kitchen productivity, optimizing workspace layout and equipment placement.

• Collaborating with female artists and fashion designers to select, plan, loan and install artwork for the 'Revive - Melbourne Fashion Week x Share Some Journey' exhibit
• Directing performances within the exhibition by selecting, planning, and designing all marketing material and content
• Coordinating exhibition logistics such as location, venue, event program, and exhibition content with the director of Melbourne Fashion Week
• Organising and writing proposals for public projects which involved presenting budgets and financial data/reports
• Ensuring clear communication of the organisation's vision and mission of the exhibit to internal and external stakeholders

• Preparing and organising administrative work for artists to submit artwork to be showcased/displayed
• Independently curating the exhibition spaces by installing and showcasing artwork according to the theme/layout of the exhibit, or the category/style of artwork to promote a storytelling experience to the audience's journey throughout the exhibit
• Assisting in the writing of artist biographies by communicating with the artists and compiling information to create artist profiles on the gallery's official website
• Organising and archiving artist profiles via the gallery's digital user database
• Securing and organising entertainment performers and musicians to increase audience engagement and increase ambience during special events
• Engaging in hands-on duties such as wall restoration, exhibition installation and deinstallation
• Cooperating with team members to achieve accuracy and efficiency in all administrative and practical matters

• Act as substitute teachers when required ensuring consistent lesson plans and delivery to students
• Modifying lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
• Collaborating with teaching staff to implement coordinated educational strategies and student support networks
• Discussing lesson plans, topics, and establishing instructional targets with mentor teacher
• Observing and participating in special learning opportunities to expand my horizons and learn different teaching approaches