Sharath Kumar Gongalla
St Albans
Summary
Experienced Customer Service Operator with a strong technical background in networking and telecommunications. Proficient in troubleshooting mobile and wireless network issues, delivering exceptional customer support, and ensuring high levels of customer satisfaction. Skilled in clear communication, problem resolution, and maintaining accurate records. Seeking to leverage technical expertise and customer service skills in the telecommunications sector. Known for personable and reliable nature, with a knack for clear communication and effective problem-solving. Committed to enhancing customer satisfaction and fostering positive interactions.
Overview
2
2
years of professional experience
Work History
Customer Service Operator
MUFG
03.2025 - Current
- Provided top-tier customer support in resolving technical issues related to superannuation funds
- Assisted customers in managing their superannuation accounts and resolving fund-related inquiries
- Maintained high levels of customer satisfaction by delivering clear, effective solutions
- Recorded customer interactions and resolutions with accuracy to improve service efficiency
- Worked collaboratively with technical teams to escalate complex issues when necessary
Team Member
Woolworths CFC
04.2023 - Current
- Assisted customers, ensuring high levels of satisfaction by addressing inquiries promptly and accurately
- Worked in a fast-paced warehouse environment to fulfill customer orders efficiently
- Ensured minimal downtime and material losses through efficient order processing
Education
Master’s - Networking
Melbourne Institute of Technology
11-2024
Bachelor’s - Computer Science Engineering
Vaagdevi Engineering College (JNTUH)
07-2021
Skills
- Technical assistance
- Active listening
- Troubleshooting network and software issues
- Analyzing connectivity
- Mobile and wireless troubleshooting
- Network upgrades
- Technical knowledge application
- Clear verbal and written communication
- Ability to simplify technical information for customers
- Network analysis tools (Wireshark)
- Cybersecurity tools
- Cisco Packet Tracer
- C
- Java
- SQL
- Basics of Python
- Complaint handling
- Product knowledge
- Problem-solving skills
Disclaimer
I declare that the information furnished above is true to the best of my knowledge and belief.
Projects And Achievements
- Capstone Project on Secure Communication Platform, Designed a troubleshooting guide to resolve connectivity issues in real-world scenarios., Implemented real-time monitoring and diagnostics for seamless software performance.
- Customer Satisfaction Improvement Initiative, Led a project to improve response times by 15% through streamlined support processes., Provided targeted training on effective customer communication, enhancing user trust.
Timeline
Customer Service Operator
MUFG
03.2025 - Current
Team Member
Woolworths CFC
04.2023 - Current
Master’s - Networking
Melbourne Institute of Technology
Bachelor’s - Computer Science Engineering
Vaagdevi Engineering College (JNTUH)
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