Jennifer Hackney
Boulder,Australia
Summary
Compassionate Community Support Worker with broad experience in providing emotional, physical and mental support to diverse community members. Possess strong interpersonal skills, adept at building trust and rapport within challenged or vulnerable populations. Demonstrated ability to work collaboratively within multidisciplinary teams while maintaining focus on client-centered goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Self Employed
Family Care Giver and operated Claimsmart Australia
Boulder, Australia
01.2017 - Current
- Planning business strategies
- Finance and accounting
- Compliance and legal
- Marketing and sales
- Customer service
- Uncover opportunities online
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Community Volunteer
The Shed
, Australia
06.2015 - 09.2017
- Liaise effectively with other members at The Men's Shed
- To assist in community projects being completed by various community groups such as drug rehabilitation, special education and general public
- Create wood carvings, sculptures and paintings
- Paint still life inspired by local scenes
- Install, position and operate CNC router using hand, power and speciality tools
- Maintain a safe working area
- Patch, paint and finish small furniture items for personal use
- Support activities deemed necessary by The Men's Shed Management Committee like cleaning, organising nuts and bolts, tools and supplies
Disability Support Worker
Gifsa - NDIS Registered Agency
, Australia
06.2013 - 06.2015
- Company Overview: Goldfields Individual and Family Support
- Providing care and support to clients with a disability, whom are frail aged and/or their families/carers
- Work in line with the Care Plan
- Advocate on behalf of clients if necessary
- Sign and adhere to the code of conduct at all times
- Follow organisational policies and procedures
- Goldfields Individual and Family Support
Administration Officer
Curtin University
, Australia
02.2012 - 05.2013
- Company Overview: 12 month Contract with Curtin University (WA School of Mines)
- Administration of the Departments Accounting Systems
- Processing student enrolments and documentation
- Organising the logistics of event management and Board Meetings
- 12 month Contract with Curtin University (WA School of Mines)
Mortgage Loan Officer
The Loan Cafe
Perth, WA
06.2005 - 08.2008
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Processed new loan applications in accordance with established guidelines.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
Analyst
Department of Industry Science and Resources
Perth, Australia
02.2001 - 10.2005
- Maintaining and archiving employee records and filing systems
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Conferred with management to develop or implement personnel policies or procedures.
- Developed financial models to analyze data and identify potential risks.
- Performed cost-benefit analysis to evaluate project feasibility.
- Created reports, presentations, and other documentation for stakeholders.
- Provided recommendations based on data analysis results.
- Analyzed large datasets using statistical methods and software programs.
- Identified opportunities for process improvements across the organization.
- Developed strategies to optimize operational efficiency and reduce costs.
- Prepared forecasts of future performance based on historical trends.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Documented procedures for performing tasks such as data collection and manipulation.
- Assisted in developing a comprehensive database management system.
- Researched best practices used by competitors in the marketplace.
- Advised senior leaders on ways that analytics could improve decision making processes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Conducted market research to identify trends and customer needs.
Education
CERT III In Disabilities - Disabilities
TAFE, Kalgoorlie
06-2015
Certificate IV - Human Resources
Perth Tafe
Perth, WA06-2008
Bachelor of Economics - Microeconomics
University of New England
Armidale, NSW01.1995
Bachelor of Art - Sociology And Community Development
Central Queensland University
Boulder, WA01.1983
Skills
- Punctual
- Reliable
- Trustworthy
- Time Management
- Health and Safety Awareness
- Reading Skills
- Advanced Computing Skills
- Marketing
- Advanced Communication Skills
- Customer Service
- Customer Support
- Microsoft Office
- Self motivation
- Documentation management
- Team collaboration
- Emotional awareness
- Progress evaluations understanding
- Professionalism
- Policy analysis
- Relationship building
- Active listening
- Effective communication
- Problem-solving abilities
- Time management abilities
- Crisis intervention
- Management
- Calm under pressure
- First Aid/CPR
- Microsoft office
- Individualized support
- Budgeting and finance
- Behavioral support
- Social integration
- Disability awareness
- Service planning
- Analytical skills
- Community Engagement
- Analytical thinking
Highestlevelofeducation
Graduate Certificate/Graduate Diploma
Eligibletoworkinaustralia
True
Personal Information
Total Experience: 30
Affiliations
- art
- woodwork
- music
Certification
- Current Drivers Licence but currently no cars. If I am selected for the position I will salary sacrifice via novated lease car.
- First Aid Certificate
- Eligible for Working With Children Check
Timeline
Self Employed
Family Care Giver and operated Claimsmart Australia
01.2017 - Current
Community Volunteer
The Shed
06.2015 - 09.2017
Disability Support Worker
Gifsa - NDIS Registered Agency
06.2013 - 06.2015
Administration Officer
Curtin University
02.2012 - 05.2013
Mortgage Loan Officer
The Loan Cafe
06.2005 - 08.2008
Analyst
Department of Industry Science and Resources
02.2001 - 10.2005
CERT III In Disabilities - Disabilities
TAFE, Kalgoorlie
Certificate IV - Human Resources
Perth Tafe
Bachelor of Economics - Microeconomics
University of New England
Bachelor of Art - Sociology And Community Development
Central Queensland University
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