NORA MONDAY
Melbourne,VIC
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 2 years of valuable expertise to forward company objectives. Attentive to detail with experience in process mapping and data analysis. Extensive knowledge of Project Management methodologies, and eager to make a meaning contribution to the organisation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduler
HammondCare
08.2022 - 12.2023
- Maximised efficiency through strategic prioritisation of tasks based on urgency, complexity, and available resources.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Collaborate with department managers to ensure smooth operations, and efficient use of resources resulting in $5k reduction in labor costs.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Intern Business Analyst
Trusted Home Disability Care
03.2021 - 06.2022
- Collaborated with cross-functional teams to gather, analyse, and document business requirements.
- Created visual representations of data findings using various chart types for presentations to stakeholders, resulting in 10% improvement in data visibility for decision makers.
- Assisted in data analysis and interpretation to support business decision-making processes.
Customer Service Officer
Athena Home Loans
07.2019 - 12.2020
- Enhanced customer satisfaction by efficiently addressing and resolving approximately 30 inquires per day.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Assisted in 5 training new hires on company processes and sharing best practice for delivering outstanding customer experience.
Education
Bachelor of Project Management - Business Information Systems
University of Sydney
Sydney11.2023
Skills
- Project Management
- Client Management
- Clear Process Mapping
- Exceptional Time Management
- Proficient Report Writing
- Strong Attention to Detail
- Strong Data Analysis
- Excellent Verbal and Written Communication
Additional Information
- Microsoft Office Suite
- Microsoft Projects
- SharePoint
- JIRA
- Signavio
- Salesforce
- Confluence
Certification
- CAPM - Certified Associate in Project Management
Timeline
Scheduler
HammondCare
08.2022 - 12.2023
Intern Business Analyst
Trusted Home Disability Care
03.2021 - 06.2022
Customer Service Officer
Athena Home Loans
07.2019 - 12.2020
Bachelor of Project Management - Business Information Systems
University of Sydney
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