Vanessa Aitken
Caringbah,NSW
Summary
Dynamic and results-driven leader with extensive experience spanning Sales, Mining, and Tourism industries. Proven track record in building high-performing teams through transparent communication, mentorship, and measurable KPIs. Adept in business development, financial forecasting, and delivering operational excellence. Recognized for fostering strong client relationships, nurturing positive team cultures, and implementing innovative solutions to drive sustainable growth. Equipped with strong analytical and leadership skills, ensuring quality outcomes and strategic business advancements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Payments Associate
Cloud Pay
Sydney
11.2023 - Current
- Sold and onboarded EFTPOS solutions for small to medium-sized businesses, ensuring seamless integration
- Cultivated long-term client relationships, driving retention and consistently exceeding sales targets
- Utilized outbound calls and face-to-face engagements to generate new business and expand market reach
- Collaborated with internal teams and external stakeholders to optimize onboarding and customer experiences
- Stayed informed on industry trends, product offerings, and competitive pricing to deliver tailored solutions
Business Development Manager
American Express (via Retail Safari/CPM)
Perth & Sydney
01.2021 - 01.2023
- Activated American Express payment solutions on existing terminals for small to medium-sized businesses, driving increased merchant acceptance
- Secured new business opportunities through B2B sales while building relationships with SME owners to expand market presence
- Presented tailored financial solutions, highlighting the benefits of American Express acceptance to boost revenue for merchants
- Generated leads through cold calling, referrals, and on-site visits, consistently exceeding sales and activation targets
Sales Consultant
Accor Plus
Perth
01.2017 - 01.2020
- Exceeded KPIs and quotas through high-volume outbound cold calling to sell Accor Plus memberships
- Provided expert product knowledge and resolved client queries, successfully upgrading travel packages
- Built and maintained strong relationships with clients, ensuring high satisfaction and long-term loyalty
- Consistently met performance targets in a fast-paced, phone-based sales environment
Remote Site Services Manager
Sodexo
Pilbara, WA
01.2014 - 01.2016
- Managed mining camp operations, overseeing up to 150 staff on rotating rosters and ensuring compliance with client agreements and KPI targets
- Coordinated travel, accommodation logistics, staff performance reviews, and quality assurance standards
- Directed budgets, financial reporting, and health and safety programs
- Tracked work orders, maintained maintenance logs, and ensured smooth inter-departmental operations
- Ensured regulatory compliance through safety audits, inspections, and staff training programs
- Investigated workplace incidents and coordinated return-to-work plans with HSE advisors
Food & Beverage Manager
The Esplanade Hotel
Port Hedland
01.2012 - 01.2013
- Directed daily operations of the food and beverage department, ensuring exceptional guest experiences
- Led hiring, training, and performance management for a motivated and high-performing team
- Collaborated with the kitchen team to develop innovative menus and uphold strict hygiene standards
- Monitored budgets, controlled costs, and ensured compliance with health and safety regulations
Cruise Attendant
Coral Princess Cruises
Broome, WA
01.2011 - 12.2011
Food & Beverage Supervisor
Cable Beach Club Resort
Broome, WA
01.2009 - 01.2011
Restaurant Team Leader
Club Med Lindeman Island
Whitsundays, QLD
01.2008 - 01.2009
Boat Hostess/Tour Guide
Southern Cross Sailing Adventure
Whitsundays, QLD
01.2007 - 12.2007
Education
Bachelor of Commerce - Project Management & Marketing
11.2023
Diploma of Commerce -
North Metropolitan TAFE
01.2020
Certificate IV - Bookkeeping
Great Lakes TAFE
01.2016
Certificate IV - Hospitality, Food & Beverage Operations
Port Macquarie TAFE
01.2005
Certificate IV - Tourism Operations
Port Macquarie TAFE
01.2004
Skills
- Leadership & Team Management
- Strategic Thinking
- Relationship Management
- Problem Solving & Innovation
- Mentorship & Talent Development
- Technical Proficiency
Certification
- Teacher of Swimming and Water Safety, Royal Life Saving, 12/31/17
- Fire Prevention and Fire Fighting with Breathing Apparatus, Shipboard Safety, 12/31/11
- Personal Survival Techniques & Crisis Management, Cairns Maritime TAFE, 12/31/10
Timeline
Payments Associate
Cloud Pay
11.2023 - Current
Business Development Manager
American Express (via Retail Safari/CPM)
01.2021 - 01.2023
Sales Consultant
Accor Plus
01.2017 - 01.2020
Remote Site Services Manager
Sodexo
01.2014 - 01.2016
Food & Beverage Manager
The Esplanade Hotel
01.2012 - 01.2013
Cruise Attendant
Coral Princess Cruises
01.2011 - 12.2011
Food & Beverage Supervisor
Cable Beach Club Resort
01.2009 - 01.2011
Restaurant Team Leader
Club Med Lindeman Island
01.2008 - 01.2009
Boat Hostess/Tour Guide
Southern Cross Sailing Adventure
01.2007 - 12.2007
Bachelor of Commerce - Project Management & Marketing
Diploma of Commerce -
North Metropolitan TAFE
Certificate IV - Bookkeeping
Great Lakes TAFE
Certificate IV - Hospitality, Food & Beverage Operations
Port Macquarie TAFE
Certificate IV - Tourism Operations
Port Macquarie TAFE
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