Leah Remin

*Overseeing all departments and ensuring they are running smoothly, and assisting the department heads with their needs.

* Assisting the Receptionist with answering phone and counter enquiries, taking bookings, taking payments and liaising with club members.

* Assisting Cafe with orders and taking payments, and table service.

* Taking potential members on tours, while pitching the club and its benefits.

* Ensuring the Pools and Spa areas are maintained and are chemically balanced.

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Developed schedules for up to 5 employees per shift.
• Adhered to companies guidelines to maintain total compliance.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Trained employees in essential job functions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
• Entered data into Microsoft Word and Excel systems, implementing tight safeguards to secure financial and personal information.
• Defined clear targets and objectives and communicated to other team members.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Oversaw management and resolution of customer complaints.
• Optimized processes and supervised up to 15 employees Per shift.
• Used strategies to promote exceptional customer service and create positive environment for employees and clients.
• Trained and developed personnel to improve safety, employee relations and resolve issues.
• Performed supplier risk evaluations and supported regulatory inspections.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Rotated merchandise and displays to feature new products and promotions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Managed overstocking, restocking and inventory control procedures during shifts.
• Encouraged departmental employees to present positive, exemplary image to customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained financial accuracy when handling over $3000 in revenue each day.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Promoted language development skills through reading and storytelling.
• Administered medication and minor first aid to sick and injured children?
• Maintained child-friendly environment by allowing frequent access to outdoor activities.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Read and told stories to promote and support overall language development.
• Planned and guided age-appropriate tasks like reading, crafts and activities
• Managed bookings and any enquiries regarding Crèche issues.
• Handled 30+ calls per day to address customer inquiries and concerns
• Used coordination and planning skills to achieve results according to schedule.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Promoted language development skills through reading and storytelling.
• Offered top-notch care to 12+ children at once, ranging in age from 3 months to 12 years .
• Administered medication and minor first aid to sick and injured students.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Read and told stories to promote and support overall language development.
• Enforced rules and managed behavior through developmental reasoning.
• After Crèche hours, worked at main reception desk answering phones, taking payments, making bookings, filing, replying to any correspondence via email, and any other administrative duties that was asked of me.

• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Consulted with 15+ parents daily to build and maintain positive support networks and support continuing education strategies.
• Applied play-based strategies to provide diverse approaches to learning.
• Maintained and fostered positive and constructive interactions with staff, families and children.
• Instructed 15+ students on interpersonal skills and basic emotional communication.
• Communicated with 15+children's guardians about daily activities, behaviors and related issues.
• Coordinated schedules of activities, events and field trips.
• Provided individualized instruction and support to meet personal needs of each child.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Supervised students and enforced discipline during all Head Start activities.
• Identified signs of emotional and developmental problems in children and reported to parents.
• Coordinated all transition and literacy services.
• Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
• Promoted sensory development by providing access to different textures.
• Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Screened applicants for developmental milestones and prepared children for enrollment.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Addressed behavioral and learning issues with parents and daycare management.
• Taught students basic academic, behavioral and social skills.
• Communicated with parents and other staff about student progress.
• Maintained safety and cleanliness by sterilizing toys and surfaces.
• Brought signs of potential emotional and developmental problems in children to caregiver's attention.

• Responded to customer complaints and requests.
• Complied with safety and OSHA regulations.
• Performed inspections and gave constructive performance feedback to staff members.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Audited files and reported issues requiring follow-up to program management.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Completed schedules, shift reports and other business documentation.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Directed team of 40 personnel in busy apartments with 94 rooms.
• Communicated repair needs to maintenance staff.
• Worked office to respond promptly to all guest requests.
• Evaluated employee performance and developed improvement plans.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Placed orders for housekeeping supplies and guest toiletries.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Managed linen requirements and orders for following week.