- Team Sports
- Animal Care
- Playing Sports
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- Strategy Games
- Adventure Travel
Andrew Agg
Reservoir,Australia
Summary
My job being Custodian Services Officer (Share Market) at National Australia Bank, I was recognized for enhancing client satisfaction through strategic problem-solving and meticulous attention to detail. I am a personable and enthusiastic professional with experience in sales and customer relations positions. Adept at managing high-profile client accounts and establishing strong business relationships which result in an overall increase in revenue and the attainment of defined corporate goals.
Experienced with order picking and packing in fast-paced environments. Utilizes attention to detail and effective communication to ensure accuracy and efficiency. Track record of maintaining high standards of safety and teamwork.
Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
41
41
years of professional experience
Work History
Picker Packer
Beautopia Hair
01.2025 - Current
- Picked and packed orders accurately, ensuring timely shipment to customers.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Collaborated with team members to optimize workflow and improve packing processes.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained timely updates on workload progress through effective communication with supervisors.
Debt & Equity Settlement Officer
National Australia Bank
12.1984 - 01.2025
- Reduced errors in settlement documents by implementing a thorough review process before final submission.
- Ensure issues are documented and patterns highlighted and action under taken to rectify including implementing new procedures identifying change required.
- Trade capture and processing into custody and accounting systems
- Initiated proactive problem-solving measures by anticipating potential challenges within the settlement process and taking appropriate action.
- Managed high-volume caseloads, prioritizing tasks to meet tight deadlines and maintaining attention to detail.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
- Maintained strong relationships with clients, fostering trust and credibility as their Settlement Officer.
- Manage customer feedback and enquiries effectively.
Education
High School Diploma -
Mount Waverley Secondary College
Mount Waverley, VICSkills
- Strategic thinking
- Cultural sensitivity
- Influencing others
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Collaboration and teamwork
- Reliability
- Organizational skills
- Conflict resolution
- Interpersonal communication
- Problem-solving
- Verbal and written communication
- Labeling and tagging
- Loading and unloading
- Stock replenishment
- Adherence to procedures
- Shipment preparation
- Barcode scanning
- Weight and dimension measurement
- Work order processing
- Pallet jack usage
Accomplishments
- NAB recognize nomination received peak award for timeliness of turnaround of large and high volume and valued transactions prior to market deadlines.
- NAB appreciate award for the processing of late instruction so that they meet market deadlines and didn’t fail or incur penalty fees.
- We received interest claim from counter party for 2000,000+. I investigated through records and data bases and confirmed counter party had already been reimbursed there fore their claim was rejected Saving money for the company.
Interests
Timeline
Picker Packer
Beautopia Hair
01.2025 - Current
Debt & Equity Settlement Officer
National Australia Bank
12.1984 - 01.2025
High School Diploma -
Mount Waverley Secondary College
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