Hana Comerford
Perth,WA
Summary
Hardworking restaurant manager with several years overseeing high-traffic restaurants. Extensive experience managing large, diverse teams and leading them to succeed. Comfortable taking responsibility for everything from on floor operations to controlling profit.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
McDonald's
Anketell, WA
09.2023 - Current
- Successfully opened a new restaurant, hiring and training over 100 new employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved conflicts among employees in an effective manner.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Managing payroll, budgets, and invoices.
Assistant Restaurant Manager
McDonald's
Kwinana, WA
06.2022 - 09.2023
- Provided leadership and direction to restaurant employees.
- Assisted in recruiting, training, and scheduling staff members.
- Resolved customer complaints in a timely manner.
- Supervised food preparation, ordering of supplies, and inventory control.
- Reviewed employee performance data regularly to identify areas needing improvement.
Department Manager
McDonald's
Kwinana, WA
03.2021 - 06.2022
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Developed weekly sales projection and created strategies for optimizing crew scheduling.
- Maintained positive inventory management.
- Managed the hiring process including interviewing, hiring, training, developing staff, and retaining staff.
Shift Manager
McDonald's
Kwinana, WA
02.2019 - 03.2021
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Provided coaching and guidance to team members when necessary to improve performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Crew Member
McDonald's
Kwinana, WA
05.2015 - 02.2019
- Prepared beverages such as coffee drinks, and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Adhered to health department regulations regarding food handling procedures.
Education
Bachelor of Commerce - Marketing And Management
Murdoch University
Murdoch12-2024
Tertiary Pathway Program - Teaching
University of Notre Dame
Fremantle12-2017
Skills
- Restaurant operations management
- Recruitment
- Staff Management
- Supply Chain Management
- Stable work history
- Customer-Oriented
- Employee Retention
- Organization and prioritization
Languages
English
Native/ Bilingual
Japanese
Professional
Timeline
Restaurant Manager
McDonald's
09.2023 - Current
Assistant Restaurant Manager
McDonald's
06.2022 - 09.2023
Department Manager
McDonald's
03.2021 - 06.2022
Shift Manager
McDonald's
02.2019 - 03.2021
Crew Member
McDonald's
05.2015 - 02.2019
Bachelor of Commerce - Marketing And Management
Murdoch University
Tertiary Pathway Program - Teaching
University of Notre Dame
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