Career Objectives Social justice-related issues have always caught attention. Immediate objective is to continue expanding knowledge and skill set in social work. I'm committed to developing skills and broadening knowledge as a member of the Australian Association of Social Workers in order to obtain accreditation as a mental health social worker. Experienced non-medical Care Provider offering years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Caring Residential Support Worker knowledgeable about providing behavioural support, managing intakes and turning over rooms for new residents. Versatile and hardworking with a superior work ethic. Looking for a long-term position with room for growth. Dedicated to assisting with resident treatment goals and enhancing patient skills through coaching and support. Proven abilities in building relationships and resolving conflicts. Certified residential care worker
Overview
7
7
years of professional experience
Work History
Residential Support Worker
Mackillop Family Services
03.2024 - Current
Caring Residential Support Worker knowledgeable about providing behavioural support, managing intakes and turning over rooms for new residents. Versatile and hardworking with a superior work ethic. Looking for a long-term position with room for growth. Dedicated to assisting with resident treatment goals and enhancing patient skills through coaching and support. Proven abilities in building relationships and resolving conflicts. Certified residential care worker
Divine Family Care
Divine Family Care
03.2018 - 02.2023
Organised home life effectively by managing schedules, appointments, bill payments, and other logistical aspects of daily living.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Collaborated closely with multidisciplinary teams including therapists, physicians, and social workers to ensure comprehensive care for the entire family.
Community Mental Health Worker
Empowering Options
03.2018 - 03.2020
Preparing collaborative Individual Recovery Plans with clients and providing one on one support to engage with Treating Team to implement plans
Preparing Exit Summaries to be available to professional supports
Attending and participating in Care Plan reviews with Treating Team
Supported clients in crisis situations, providing immediate intervention and connecting them with appropriate resources.
Fire warden certificate, Support clients in their personal care, community access, shopping and hospital appointment
Assist and provide information to other team members regarding the care and support of clients
Record daily activities
Showering Clients, shopping and Medical Appointment
Performed general housekeeping and cleaning tasks.
Maintained work areas by cleaning and straightening for maximum productivity and safety.
Followed instructions and procedures to complete assigned tasks.
Worked fast to complete tasks and meet daily deadlines.
Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Improved team morale and productivity through effective communication and active listening skills.
Handled customer inquiries courteously and professionally to enhance satisfaction.
Reduced workplace accidents with thorough safety training and regular equipment maintenance.
Organized inventory systematically for easy access.
Assisted in training of new employees on company policies, procedures and processes.
Developed innovative solutions for complex problems, leading to increased operational effectiveness.
Increased production efficiency by streamlining processes and implementing time-saving strategies.
Maintained proper storage for raw materials and finished products to prevent spoilage and damage.
Helped in development of new procedures and processes to improve work performance.
Completed projects on schedule and within budget, leading to increased client satisfaction and repeat business.
Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
Streamlined internal communications by creating informative newsletters, reports, and presentations for management review.
Evaluated vendor proposals to select the most cost-effective options for goods and services procurement.
Optimized inventory management by implementing an organized system for tracking stock levels and ordering supplies as needed.
Implemented cost-saving measures, reducing overhead expenses without compromising product quality or employee satisfaction.
Education
High School Diploma -
Integrity Education
Dandenong, VIC
2024
High School Diploma -
TMG College
Werribee, VIC
2022
High School Diploma -
Metro College of Technology
Dandenong, VIC
2018
High School Diploma -
IICT Pty Ltd Diploma
Footscray, VIC
2016
High School Diploma -
School Laverton P-12
Melbourne, VIC
2014
Skills
Skills/ Strengths
Good dialogue during three years as leader of Divine Restoration Church IT group conference, Had to arrange meetings with various stakeholder groups in order to execute shared understanding and workable solution
Collaborate as team: Over long period of time at empowering possibilities have worked in variety of teams and across range of programmes, and have seen firsthand how they operate together to offer comprehensive service delivery procedures I have created useful tools throughout this time to help with programme integration and communication
Work independently: I had to exercise initiative and responsibility in my former role as coordinator of a residential programme for independent living skills The job included supervising employees, managing the institution, and creating and carrying out individual support plans for each resident
References
References
AKAIR WIU
Life Without Barriers
Email: akair.wu@lwb.org.au
Mobile: 0412 448 701
FIONA LEAUPEPE SUA
Practice Manager
Mobile: 04 34229 935
Email: fiona@empoweringoptions.com.au
reading and listening to music
I read or listen to music as part of self - care
Timeline
Residential Support Worker
Mackillop Family Services
03.2024 - Current
Community Mental Health Worker
Empowering Options
03.2018 - 03.2020
Divine Family Care
Divine Family Care
03.2018 - 02.2023
NDIS Worker Orientation
Real Care Community Services Youth Work
12.2016 - 03.2017
High School Diploma -
Integrity Education
High School Diploma -
TMG College
High School Diploma -
Metro College of Technology
High School Diploma -
IICT Pty Ltd Diploma
High School Diploma -
School Laverton P-12
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