Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jamie Le Claire

Calamvale,Australia

Summary

Accomplished and dedicated professional with over 10 years of leadership experience in customer service, admissions, enrollment administration, and client management at Telstra Australia and TAFE Queensland. Recognized for integrity, dependability, and exceptional communication skills. Self-motivated and energetic, with a strong commitment to continuous improvement. Proven leadership abilities in identifying organizational strengths, developing strategic initiatives, and cultivating a shared vision among teams. Possesses excellent interpersonal skills for relationship building, effectively managing high-volume workloads, and leading teams to success. Proficient in Microsoft Office, Student Management Systems, and advanced database/CRM systems, with the flexibility to adapt to diverse environments.

Overview

13
13
years of professional experience

Work History

Admission and Enrolment Coordinator

SkillsTech TAFE Queensland
01.2022 - Current
  • Orchestrated a team in coordinating enrolment processes, providing training, support, and guidance for consistent and accurate service delivery
  • Identified and implemented improvements in enrolment procedures, enhancing efficiency and compliance
  • Collaborated with senior management to develop strategic enrolment plans aligned with organizational goals
  • Senior Project Lead: Led the successful rollout of TAFE Queensland’s organization-wide Knowledge Management System, integrating advanced AI solutions to enhance operational efficiency and knowledge accessibility.
  • CSQ Funding Implementation and Contract Liaison: Skilled in managing and implementing Construction Skills Queensland (CSQ) funding at TAFE Queensland Skillstech. Collaborated closely with the contracts team to ensure compliance with funding guidelines, negotiate terms, and facilitate smooth contract execution, maximizing funding impact on training and development programs.
  • Credit Transfer Assessment: Skilled in evaluating and processing credit transfer applications at TAFE Queensland, ensuring that student qualifications are assessed accurately in line with institutional policies. Capable of providing comprehensive advice on student pathways and credit determinations to support optimal academic progression and enhance the student experience
  • Mentored new team members, offering comprehensive training on enrolment processes, policies, and systems
  • Fostered strong relationships with students, academic staff, and external stakeholders, acting as a primary point of contact and promptly resolving issues
  • Ensured compliance with regulatory requirements in all enrolment activities, maintaining high accuracy in student data systems
  • Prioritized the student experience, offering personalized assistance and support for enhanced satisfaction and retention
  • Utilized student data systems to monitor enrolment trends, generate reports, and make data-driven decisions supporting strategic initiatives

Business Sales and Service Specialist

Telstra Ltd
03.2015 - 12.2021
  • Spearheaded sales initiatives, motivating the team to achieve and exceed sales targets through effective coaching and mentoring
  • Maintaining contact with clients and stakeholders to ensure smooth change processes
  • Established and maintained strong relationships with small business clients, serving as a trusted advisor and primary point of contact
  • Led efforts to promptly and satisfactorily resolve customer issues and complaints, ensuring compliance with company policies
  • Delivered ongoing training and development opportunities for team members, enhancing their product knowledge and sales skills
  • Developed and executed strategic sales plans to identify and capitalize on new business opportunities, driving revenue growth
  • Analyzed sales performance metrics to identify trends and areas for improvement, implementing changes for enhanced sales effectiveness
  • Collaborated closely with cross-functional teams to deliver comprehensive service solutions tailored to client needs

Reservation Services Coordinator

Oaks Hotels & Resorts
04.2012 - 03.2014
  • Led a team of reservation agents, providing training, support, and performance feedback to maintain high service standards
  • Developed and implemented strategies to maximize room revenue using effective sales techniques and inventory management
  • Streamlined reservation processes, reducing errors and increasing efficiency through continuous improvement
  • Fostered strong relationships with guests, promptly meeting their needs to enhance satisfaction
  • Conducted audits of future room reservations to ensure accuracy and compliance with hotel policies
  • Coordinated with other departments to address guest requests promptly, ensuring a seamless guest experience
  • Monitored and reported on reservation performance metrics, offering insights and improvement recommendations

Education

NCEA Level One, NCEA Level Two and NCEA Level Three -

Sacred Heart College
Wellington, New Zealand

Certificate IV in Training And Assessment

TAFE Queensland
Brisbane
01-2025

Skills

  • Excellent communication skills
  • Problem-solving
  • Training and supervising teams
  • Mentoring and support
  • Organizational skills
  • Prioritizing tasks
  • Stakeholder management
  • Open lines of communication
  • Client relations
  • Relationship Building
  • Customer Service
  • Process Improvement
  • Presenting Ideas and Plans
  • Project Support

Personal Information

Date of Birth: 04/02/88

Timeline

Admission and Enrolment Coordinator

SkillsTech TAFE Queensland
01.2022 - Current

Business Sales and Service Specialist

Telstra Ltd
03.2015 - 12.2021

Reservation Services Coordinator

Oaks Hotels & Resorts
04.2012 - 03.2014

NCEA Level One, NCEA Level Two and NCEA Level Three -

Sacred Heart College

Certificate IV in Training And Assessment

TAFE Queensland

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Jamie Le Claire