Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Trajkoska

Mickleham,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Casino Croupier

Crown Casino
09.2016 - Current
  • Collected and distributed losing and winning bets by calculating odds and payouts.
  • Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
  • Explained rules, variations and betting structures of games such as baccarat and roulette.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Controlled equipment such as roulette wheels to run games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Trained new dealers in rules and operation of different games.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.

Retail Sales Assistant

Yd.
12.2020 - 02.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Working off commission.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Located merchandise across various stores to address customer needs.
  • Logged reports, expenses, receipts, and sales in company database.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Retail Sales Assistant

Kmart
04.2012 - 07.2016
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Certificate IV - Property Services

Kangan Institute
Melbourne, VIC
06.2020

Certificate III - Tourism

Crown College
09.2016

High School Diploma -

Pascoe Vale Girls College
Pascoe Vale, VIC
10.2015

Skills

  • Efficient money handling
  • Effective multitasking
  • Good personal grooming
  • Problem-solving aptitude
  • Patience and composure
  • Conflict resolution abilities
  • Reliable and punctual
  • Excellent communication

Timeline

Retail Sales Assistant

Yd.
12.2020 - 02.2023

Casino Croupier

Crown Casino
09.2016 - Current

Retail Sales Assistant

Kmart
04.2012 - 07.2016

Certificate IV - Property Services

Kangan Institute

Certificate III - Tourism

Crown College

High School Diploma -

Pascoe Vale Girls College

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Sandra Trajkoska