- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Music
Brandon Chow
Brisbane,QLD
Summary
Dynamic and results-oriented professional with a proven track record at LVMH, specializing in customer service and problem-solving skills. Expert in POS system operation and adept at fostering teamwork and collaboration. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing to increased repeat business and efficient resolution of IT issues.
IT professional with solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering reliable and results-driven work ethic.
Overview
8
8
years of professional experience
Work History
Sales Associate
LVMH
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Using of Salesforce to gather client's purchase history data to find suitable products for them.
- Using ServiceNow to help with IT issues faced by the boutique.
Intern
Secdim
07.2024 - 10.2024
- Liaising with clients.
- Providing clear instructions to all my groupmates.
- Conversion of Secdim's vulnerable python codes into PHP
- Integrating of PHP codes into Secdim's PLAY SDK
- Familiarising types of cyber attacks and how to prevent them
Junior Engineer
Tech Dynamic
03.2017 - 01.2019
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets
- Configuration and installation of servers, installation of software onto clients end devices.
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Resolving company's IT issue using a platform called ServiceNow.
Education
Master of Science - Cyber Security
Griffith University
QLD11-2024
Bachelor of Science - Information Technology
Griffith University
07-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- POS system operation
- Debugging techniques
- Computer programming
- Network connectivity
- Complaint resolution
- Ticket support system management
- Incident tracking
- Help desk support
- LAN/WAN
- System administration
Accomplishments
- Business Development - Top sales person for 2 years consecutively.
- Resolved product issue through consumer testing.
- Completed intensive training in database fundamentals and software engineering.
Interests
References
Available on request
Timeline
Intern
Secdim
07.2024 - 10.2024
Sales Associate
LVMH
09.2022 - Current
Junior Engineer
Tech Dynamic
03.2017 - 01.2019
Master of Science - Cyber Security
Griffith University
Bachelor of Science - Information Technology
Griffith University
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