ROCCO PUGLIESE

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Built relationships and communicated with parents to provide best learning environment for children.
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Engaged in after school, before school and vacation care activities
• Established strong relationships with parents through regular communication, fostering a supportive network for student success.
• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

As it is a family business working here has taught me to be self-motivated, with a strong sense of personal responsibility. Such responsibility includes:

• That to increase customer rates, provision of excellent customer service and a hassle-free customer experience should be prioritised.
• Monitoring our businesses KPIs to track sales and customer satisfaction levels, ensuring we make data-driven decisions to improve overall performance and profitability. .
• To deal with issues in a calm and collective manner.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.

I worked as a deckhand on private boats/yachts in Sydney Harbour and the surrounding bay, hosting and supporting private parties. My responsibilities included:

• Inspecting boats and performing minor maintenance and cleaning as needed
• Supporting charters by ensuring the safety of customers and crew
• Delivering catering to boats with booked functions, usually on the same day
• Serving alcohol to guests (After obtaining my RSA).
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
• Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
• Managed time to juggle multiple tasks simultaneously with ease.

(Not related in anyway)

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.