Olivia Byass
Canberra
Summary
Committed worker and Artist with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Customer service associate
Kmart
03.2018 - Current
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Addressed inquiries, resolved customer issues and managed customer relations
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Recommended and initiated product offerings to meet customer changing needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Adhered to social distancing protocols and wore a mask or face shield
- Maintained cleanliness and presentation of the stock room and production floor
- Answered phone calls to assist customers with questions and orders.
Customer service cashiering
McDonalds
05.2017 - 12.2018
- Maintained cleanliness and presentation of the stock room and production floor
- Built loyal clientele through friendly interactions and consistent appreciation
- Informed customers of in-store promotions or pricing specials
- Delivered tactful discussions and diplomacy when responding to escalating situations
- Answered customers' questions and provided information on store procedures or policies
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Maintained the work area and kept the cash drawer organized and remained aware of surroundings and secured cash to minimize loss potential.
Education
Diploma of Visual Arts -
CIT
07.2023
completed year 12 tertiary package -
Gungahlin College
Gungahlin, ACT11.2020
Skills
- Customer Support & Service
- Policies and Procedures Adherence
- Knowledgeable on Artist Merchandise
- Understanding Customer Needs
- Upselling Products and Services
- Work Prioritization and Excellent Attention to Detail
- Safety Regulations
- Problem Resolution and De-escalation Techniques
- Multitasking and Prioritization
- Proactive Self-Starter
- Courteous with Strong Service Mindset
Exhibitions
- Cit Exhibition, 11/01/22, Organised advertising, Curated works, Created artworks to exhibit, Consulted with fellow artists, collectors and clientele, Worked with a Constricted budget and time frame, Liaise with fellow artists, Organised logistics, Organised payments and selling of artworks
- Concurrent Gallery, 09/01/23, Organised advertising, Curated works, Created and presented artworks, Consulted with fellow artists, collectors and clientele, Organised payments and selling of artworks
- DIY Fashion Show, 03/01/24, Organised advertising, Curated works, Created and presented artworks, Consulted with fellow artists, collectors and clientele, Organised logistics, Worked with a Constricted budget and time frame, Liaise with models and artists, Organised payments and selling of artworks
Awards
- Residency award- Megalo Printing Studio (2022)
- Kmart employee of the month award (2022)
- Year 9&10 1st place prize visual arts competition (2018)
- Year 9 & 10 1st place prize ceramics art competition (2017)
References
- Alex Papalitsas, Duty manager at Kmart, Gungahlin, 0432447311, a_papalitsas@outlook.com
- Lara Haridemos, Line manager at kmart, Gungahlin, 0427606191, lara@haridemos.com.au
Timeline
Customer service associate
Kmart
03.2018 - Current
Customer service cashiering
McDonalds
05.2017 - 12.2018
Diploma of Visual Arts -
CIT
completed year 12 tertiary package -
Gungahlin College
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