Farhana FERDOES
Student Of Bachelor Of Social Work
NEWPORT, 2106, NSW,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in social work through different units. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Maintaining empathy towards clients while managing their issues with non-judgemental attitudes.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
Coles Supermarket
Newport, NSW
08.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Recommended products to customers, thoroughly explaining details.
Manager
Ali Baba Kebab
Warriewood, NSW
05.2017 - 08.2020
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Approved regular payroll submissions for employees.
English Instructor
Grameen Caledonian College Of Nursing
Mirpur, Dhaka , Bangladesh
01.2017 - 04.2017
- Taught English language to diploma of nursing students in academic and professional setting
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Delivered 38 hours per week of classroom lectures, instructing students per semester.
Service Team Member
British Council Bangladesh
Dhaka , Bangladesh
01.2014 - 12.2016
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
- Provided technical assistance with service operations and connected participants to external resources.
- Answered customer inquiries by phone or email and responded promptly face to face.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Education
Diploma And Advance Diploma - Business Administration And Leadership Management
Pacific College of Technology
Auburn, NSW 08.2017 - 06.2019
Master of Arts - English Language And Literature
BRAC University
Dhaka, Bangladesh 01.2015 - 12.2016
Bachelor of Science - Social Work
Australian College of Applied Psychology
Town Hall, NSW 09.2019 - Current
Skills
Computer skill
Administrative support
Record keeping
Order fulfillment
Language skills
I can speak in three different languages properly.
Computer skills
Have profund skills in using microsoft office management .
Timeline
Bachelor of Science - Social Work
Australian College of Applied Psychology
09.2019 - Current
Customer Service Representative
Coles Supermarket
08.2018 - Current
Diploma And Advance Diploma - Business Administration And Leadership Management
Pacific College of Technology
08.2017 - 06.2019
Manager
Ali Baba Kebab
05.2017 - 08.2020
English Instructor
Grameen Caledonian College Of Nursing
01.2017 - 04.2017
Master of Arts - English Language And Literature
BRAC University
01.2015 - 12.2016
Service Team Member
British Council Bangladesh
01.2014 - 12.2016