Summary
Overview
Work History
Education
Skills
Timeline
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Hallie Blackley

Southport,QLD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Worklocker
08.2022 - 02.2024
  • Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs and ensure their shopping experience was tailored to their exact needs.
  • Handled calls and enquiries efficiently, ensuring a satisfactory resolution was achieved for all parties involved.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Created professional connections with company clientele resulting in a loyal customer base.

Cafe Barista

Juliette's Gelateria
11.2019 - 01.2024
  • Reduced risks by maintaining clean and organised work environment.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Used POS system to accurately enter orders and process payments.
  • Communicated professionally to ensure any issues faced were resolved proactively.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Cleaned counters, machines, utensils, and seating areas hourly.

Education

Bachelor of Criminology And Criminal Justice -

Griffith University
Gold Coast, QLD
03.2027

High School Diploma -

Ryan Catholic College - Townsville
Kirwan, QLD
10.2023

Junior Certificate of Education -

Kirwan State High School
Kirwan, QLD
12.2020

Skills

  • Service standard compliance

  • Customer Relations

  • Product Sales

  • Critical Thinking

Timeline

Customer Service Representative

Worklocker
08.2022 - 02.2024

Cafe Barista

Juliette's Gelateria
11.2019 - 01.2024

Bachelor of Criminology And Criminal Justice -

Griffith University

High School Diploma -

Ryan Catholic College - Townsville

Junior Certificate of Education -

Kirwan State High School

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Hallie Blackley