Catherine Hendry
Manager
Glen Iris,VIC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Project Management.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Manager / Project Manager / Quality Manager / Clinician
Humanity Health Group
Melbourne, VIC
03.2020 - Current
- Operational management of regional remote team, quality assurance, quaility improvement, supervision/mentoring, competency development & training, recruitment and growth, professional development facilitator, induction / onboarding of new staff, performance appraisals.
- Performed statistical operations to improve operations and forecast team needs and revenue
- Achieved or exceeded financial goals on a regular basis by optimising schedules and coaching staff
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recruitment and interviewing candidates
- Creation, implementation and monitoring ao new business line delivered nationally.
Lead Speech Pathologist
Austin Health
07.2018 - 03.2020
- Supervision and leadership of a team of Speech Pathologists for both clinical and project work.
Private therapist & practice manager
Catherine Hendry Speech Pathology
Melbourne, VIC
01.2014 - 07.2018
- Complete management of Speech Pathology clients.
- Completed full Speech Pathology assessments to determine best courses of actions.
- Worked with customers to understand needs and provide excellent service.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Speech Pathologist
Southern Health – Young Adult Transition Service
Cheltenham, VIC
02.2011 - 09.2014
- Team leader role and co-ordinator of clinic practice
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Case Manager
Transport Accident Commission, TAC
Melbourne, VIC
07.2009 - 01.2011
- Team management of multi-disciplinary professionals with key role in liaison between clients, treatment providers and the TAC
- Case management of complex clients referred through Community Support branch of the TAC.
- Identified care needs of individual patients and coordinated responses based on medical advice, insurance limitations and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Developed and implemented transition services plan to facilitate movement from hospital to community.
- Evaluated treatment plans against individual goals and healthcare standards.
Assessor /Trainer / Project Manager / Clinician
Southern Health
Melbourne, VIC
02.2006 - 07.2009
- Continuing Care - Stroke Rehabilitation
- Assessment and Training of Allied Health Assistants compliant with VET system
- Coaching and supervision of junior staff to maximize team agility and performance
- Coordination of specialized clinical service
- Complied data highlighting key metrics to report information, determine trends and identify methods for improvement of services
- Onboarded new employees
- Updated job descriptions to ensure consistency across the network and clear career path progression
- External consulting to stakeholders in areas of expertise
Speech Pathologist
Speech Pathology Positions
11.2001 - 02.2006
- Assisted speech therapy patients in functioning adequately in home, community and hospital environments.
- Evaluated speech and language abilities by administering diagnostic tests.
- Contributed to team meetings and collaborated with management in patient recovery program decision-making process.
- Treated each patient according to written plan of care to meet predetermined goals.
- Developed and implemented effective rehabilitative programs for patients with speech problems.
- Stayed abreast of updates to treatment strategies in speech and language therapy.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Participated in special events to promote available resources.
- Developed and delivered consumer based education and support programs
- Training and mentoring of rural health professionals in area of clinical specialty
- Development and delivery of full day workshops in area of clinical specialty
- Professional research publication
Education
Graduate Certificate - Project Management
RMIT
03.2019 - 01.2020
Bachelor of Speech Pathology - undefined
La Trobe University
Honour Association Certificate IV in Assessment and Training, 2008 - undefined
Chisholm TAFE
MBA - Business
RMIT
Melbourne 01.2021 - 03.2022
Skills
Staff training and development
Relationship building
Project development and life cycle
Work flow planning
Budgeting and forecasting
Risk analysis and management
Operations management
Customer relations specialist
Staff Management
Quality processes
Accomplishments
- Iseli, T, Agar, N, Dunemann, C & Lyons B (2007) “Functional outcomes following total laryngopharyngectomy
- ANZ J of Surgery, Vol 77 (11) p 954 – 957
- Southern Health – Rehabilitation in the Home & Acute Hospital
- March 2007
- St Vincent’s Health, Melbourne
- December 2003 – September 2004
- National Rehabilitation Hospital, Dublin Ireland
- June 2002 – December 2003
- St
- Columcille’s Hospital, Dublin, Ireland
- November 2001 – May 2002
- The Canberra Hospital, ACT - Speech Pathologist Full Time
Affiliations
Speech Pathology Australia National Stroke foundation project consultant
Timeline
MBA - Business
RMIT
01.2021 - 03.2022
Manager / Project Manager / Quality Manager / Clinician
Humanity Health Group
03.2020 - Current
Graduate Certificate - Project Management
RMIT
03.2019 - 01.2020
Lead Speech Pathologist
Austin Health
07.2018 - 03.2020
Private therapist & practice manager
Catherine Hendry Speech Pathology
01.2014 - 07.2018
Senior Speech Pathologist
Southern Health – Young Adult Transition Service
02.2011 - 09.2014
Case Manager
Transport Accident Commission, TAC
07.2009 - 01.2011
Assessor /Trainer / Project Manager / Clinician
Southern Health
02.2006 - 07.2009
Speech Pathologist
Speech Pathology Positions
11.2001 - 02.2006
Bachelor of Speech Pathology - undefined
La Trobe University
Honour Association Certificate IV in Assessment and Training, 2008 - undefined
Chisholm TAFE