Summary
Overview
Work History
Education
Timeline
Generic

Giuseppina Boyacioglu

Liverpool,NSW

Summary

Have worked in Customer Service for a number of years. Strive to keep both the management and the staff happy. Willing to Learn New things.

Overview

24
24
years of professional experience

Work History

Manager

Repco Spare Parts
03.2010 - 06.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Spare Parts Administrator

Auto One
11.2008 - 03.2010
  • Collaborated closely with technicians to ensure timely availability of required spare parts for scheduled maintenance tasks.
  • Developed and maintained strong relationships with key suppliers, ensuring timely delivery of critical parts for urgent customer requests.
  • Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
  • Managed vendor relationships, ensuring consistent delivery times and quality standards were met or exceeded.
  • Maintained an organized workspace by implementing effective storage strategies for all spare part categories, resulting in easy access and improved productivity.
  • Enhanced customer satisfaction with prompt and accurate delivery of spare parts orders.

2IC Manager

Repco Auto Parts
01.2000 - 10.2008
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
  • Conducted regular meetings with team to discuss issues, concerns and updates.

Customer Service Cashier

Vice Motor Repairs
02.1996 - 06.2001
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Console Operator

St George Petroleum
05.1996 - 12.2000
  • Observed and reported suspicious activities and persons.
  • Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
  • Handled cash transactions accurately, maintaining trust between the business and its clientele.
  • Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
  • Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
  • Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.

Sales Assistant

Mimosa Patisserie
04.1994 - 03.1999
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Barista
  • Preparation of Cakes
  • Cake Display

Sales Assistant

Donut King
05.1993 - 04.1994
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Making the donuts
  • Barista

Waitress

Bexley R S L
01.1992 - 09.1993
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Used cash registers and credit card machines to cash out customers.

Retail Worker

Donut World
01.1992 - 09.1993
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sales Assistant

Tony's Hot Bread Shop
04.1992 - 06.1992
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Kitchen Hand

Eddy Stone Nursing Home
05.1991 - 12.1991
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.

Education

High School Certificate -

Kingsgrove High School
Kingsgrove, NSW
11.2020

Timeline

Manager

Repco Spare Parts
03.2010 - 06.2015

Spare Parts Administrator

Auto One
11.2008 - 03.2010

2IC Manager

Repco Auto Parts
01.2000 - 10.2008

Console Operator

St George Petroleum
05.1996 - 12.2000

Customer Service Cashier

Vice Motor Repairs
02.1996 - 06.2001

Sales Assistant

Mimosa Patisserie
04.1994 - 03.1999

Sales Assistant

Donut King
05.1993 - 04.1994

Sales Assistant

Tony's Hot Bread Shop
04.1992 - 06.1992

Waitress

Bexley R S L
01.1992 - 09.1993

Retail Worker

Donut World
01.1992 - 09.1993

Kitchen Hand

Eddy Stone Nursing Home
05.1991 - 12.1991

High School Certificate -

Kingsgrove High School

Similar Profiles

CREATE PROFILE
Giuseppina Boyacioglu