Mehvesh Zaman
Kellyville
Summary
Dynamic and results-oriented professional with a strong track record of success, seeking a challenging role in a reputable organization. With expertise in finance, risk management, customer experience, and leadership, I aim to drive growth, enhance efficiency, and foster excellence. Eager for opportunities for career advancement while making a meaningful impact on organizational success.
Overview
14
14
years of professional experience
Work History
Head of Online Sales
Inchcape
07.2022
- Developed and implemented strategies to drive online sales growth
- Oversaw day-to-day operations of the online sales department
- Analysed sales data and trends to identify improvement opportunities
- Managed inventory levels for timely product availability
- Coordinated with marketing teams for optimized online sales campaigns
- Monitored website performance and user experience, making necessary adjustments
- Trained and mentored sales staff for enhanced productivity and customer service
- Established and maintained relationships with key stakeholders, including vendors and partners
- Stayed updated on industry trends and best practices in online sales operations.
Centre Manager
Nexgen Australia
01.2021 - 06.2022
- Coach and mentor the team to maximize performance
- Drive B2B sales, generating revenue from SME businesses
- Manage KPIs for self and team to meet targets
- Ensure quality assurance to enhance customer experience
- Collaborate effectively with field sales and technical specialists for client solutions
- Coordinated with marketing teams for optimized online sales campaigns.
Finance Manager
Innovate Automotive Pty Ltd
06.2019 - 06.2022
- Establish and maintain a credit framework for efficient operations
- Conduct internal audits to ensure compliance and operational excellence
- Ensure all operational deliverables are met within SLA agreements
- Structure and review all credit submissions for accuracy and completeness
- Prepare daily, weekly, and monthly operational and KPI reports for performance tracking
- Manage team output to meet KPI targets and identify areas for process improvement
- Track organizational portfolio growth to drive strategic decisions and initiatives.
Risk Analyst
Innovate Automotive Pty Ltd
06.2017 - 06.2019
- Managed diverse subscription plans, ensuring customer satisfaction
- Developed and adjusted pricing models based on market analysis and customer feedback
- Analysed subscription data to identify trends and drive strategic decision-making
- Optimized subscription processes for efficiency and seamless management
- Collaborated with cross-functional teams to maintain a positive customer experience
- Conducted market research and competitor analysis to inform pricing strategies
- Utilized data analytics tools to extract insights on customer demographics and behaviour
- Implemented process improvements and automation solutions for streamlined workflows.
CXM
Innovate Automotive Pty Ltd
02.2014 - 06.2017
- Leading a team of Customer Experience Representatives (CERS) in the delivery of world-class customer service and effective sales techniques
- Hiring, retaining, and developing talented and passionate CERS
- Working collaboratively with all key stakeholders and functions to develop the Customer Experience strategy/blueprint and defined continuous improvement
- Translating the strategy into design solutions that drive significant NPS, conversation and retention improvements
- Building sustainable customer satisfaction, increasing service delivery which ultimately delivers a positive impact on business performance to meet customer and business targets
- Maintaining organizational awareness of our strengths and opportunities across key stakeholders and executives, as well as track progress for areas being addressed.
Relationship Manager
Westpac Bank
11.2012 - 03.2014
- Portfolios consist of 148 connections based in North Sydney, consisting of clients such as Australian Newsagents Associations, Duncan Solutions, Council accounts, and Sutton Anderson
- Commercial Lending $2 million
- Residential Lending $8 Million
- Portfolio growth 28%
- Primarily responsible for ensuring the effective relationship with portfolio client
- Analyse and create credit proposals for new and existing clients, including making recommendations, drawing conclusions
- Identification of cross sales opportunities within the portfolio.
Team Leader
Westpac Bank
09.2010 - 10.2012
- Managed diverse subscription plans, ensuring customer satisfaction
- Developed and adjusted pricing models based on market analysis and customer feedback
- Analysed subscription data to identify trends and drive strategic decision-making
- Optimized subscription processes for efficiency and seamless management
- Collaborated with cross-functional teams to maintain a positive customer experience
- Conducted market research and competitor analysis to inform pricing strategies
- Utilized data analytics tools to extract insights on customer demographics and behaviour
- Implemented process improvements and automation solutions for streamlined workflows.
Sales Consultant
Westpac Bank
07.2008 - 09.2010
- Provide informed recommendations on products and services in sectors like Merchants, Business Banking, Cash flow solutions, Commercial Lending, and Personal Finance
- Conduct thorough credit analysis for new commercial lending, including risk assessment and sponsorship memos
- Serve as a transactional solution expert for Partnership Alliance Managers
- Manage relationships with high-end and large third-party clients including Pinpoint Marketing, Credit Union, Guild Pharmacy, Qantas Frequent Flyer, Myob, SmartPay, and third-party gateway providers
- Collaborate with Business Development Managers (BDMs) to facilitate group deal building and support franchises.
Education
Bachelor of Commerce - Accounting
Wollongong University
01.2008
Skills
- Strategic Planning
- Data Analytics and Reporting
- Sales forecasting/planning
- Performance Metrics and KPI development
- Strategic Partnership/ business development
- Project Management
- Leadership and Management
- Risk Management
- Key Account Management
- Process optimization
Timeline
Head of Online Sales
Inchcape
07.2022
Centre Manager
Nexgen Australia
01.2021 - 06.2022
Finance Manager
Innovate Automotive Pty Ltd
06.2019 - 06.2022
Risk Analyst
Innovate Automotive Pty Ltd
06.2017 - 06.2019
CXM
Innovate Automotive Pty Ltd
02.2014 - 06.2017
Relationship Manager
Westpac Bank
11.2012 - 03.2014
Team Leader
Westpac Bank
09.2010 - 10.2012
Sales Consultant
Westpac Bank
07.2008 - 09.2010
Bachelor of Commerce - Accounting
Wollongong University
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