Stacey Dutschke

With over 16 years of experience in the Employment Services industry, I bring a proven track record of delivering high-performance outcomes across multiple regions and contracts, including jobactive, DES, TTW, and ParentsNext. As Chief Operating Officer, I drive strategic and operational excellence by advocating for collaboration, fostering new perspectives, and promoting a culture of continuous improvement. I am committed to empowering teams with the skills and knowledge needed to reach their full potential while cultivating an environment of accountability, innovation, and results-driven performance. My leadership focuses on optimising organisational outcomes through inclusive decision-making and a strong focus on business growth and client impact.

• Uncharted Leadership - Effective Management Workshop, 2017
• Leaders Institute of South Australia - Edge Graduate, 2016
• St Thomas More College - Completed SACE

• 01/01/21, Current, SYC Ltd, Acting Chief Operating Officer, Deliver performance excellence across the work and learning portfolio through successful and compliant contract delivery and a focus on continual improvement, Ensure all reporting services deliver business efficiency, contract compliance and optimise outcomes for all clients, Ensure the reputation of SYC is enhanced and/or protected by the conduct of the business operations, Develop and maintain a high level of understanding of the operating environment including market conditions, policy trends and competitor activity, Participate in senior level government relations including but not limited to policy development, advocacy and advice.
• 05/01/18, Current, SYC Ltd – Job Prospects, State Operations Manager Vic, Consistently achieving high 3, 4 and 5-star results, contractual benchmarks, strong financial results and positive client outcomes, whilst leading the largest operational division through an unprecedented pandemic., Partnering with executives, senior managers and leaders to inspire, support & enable the achievement of company strategy, goals & KPIs, Effectively lead state-based operations to drive performance of all contracts to achieve revenue targets, high performance, quality standards and business growth, Lead and develop regional managers to achieve strong results across all regions within the state, Develop and contribute to annual strategic and operational plans, Support regional managers in employee performance management and empower employees in efficient and effective decision making, Conduct sound analysis and reporting to the Executive, Ensure prompt and accurate disclosure of critical risks, Develop and positively manage complex relationships with all key government and non-government stakeholders, Ensure consumer experience for service users is appropriate, optimised and enhances performance, Proactively contribute to the overall leadership, management, and direction of Job Prospects
• 01/01/18, 05/01/18, SYC Ltd – Job Prospects, Acting State Operations Manager SA
• 01/01/13, 12/31/18, SYC Ltd – Job Prospects, Regional Manager, Achieved consistent results above regional and national averages resulting in additional business being allocated and achieving high 3 and 4-star results at contract level, and multiple 5-star sites within the region, Effectively manage the performance of multiple sites within the Adelaide North region across all contracts, Achieve all KPIs including revenue targets, performance, compliance and quality, Lead and proactively manage site managers and other specialist employees to drive performance across the region, Identify and analyse operational performance shortfalls and formulate strategies for corrective action, Contribute to strategic, operational, budget and short-term project planning, Establish, build and maintain effective networks and relationships with industry, government and other relevant stakeholders to identify opportunities for strategic and business growth, Assess proposals from external bodies and provide advice to the state operations manager on acceptance or otherwise, Actively represent Job Prospects within the region to leverage its position as a provider of high quality services, Identify and work to mitigate all risk to Job Prospects
• 01/01/09, 12/31/13, SYC Ltd – Job Prospects, Site Manager, Achieved consistent 4 and 5-star performance across 3 sites, Effectively manage day to day operations of multiple sites ensuring a high level of performance is achieved and maintained, Ensure all site KPIs are met including performance, financial, human resources, compliance and safety, Implement and actively promote site strategic plans for performance in line with company expectations and requirements, Conduct regular performance reviews with staff members to ensure accountability for individual performance, Manage performance issues with all staff quickly and efficiently to ensure maximised overall performance, Interview and recruit new staff members that fit company culture, Motivate and develop staff members to support professional development and increase overall staff satisfaction and retention, Build and maintain relationships and networks with stakeholders in the business and community sectors.
• 01/01/08, 12/31/09, Job Statewide, Branch Manager, Effectively managed daily operations within a consistent 5-star branch, Ensure KPIs and contractual requirements are met and succeeded, Deliver training to staff to develop a strong, empowered and high performing team, Conduct annual reviews with staff members, Recruit and on-board new team members, Constructively resolve complaints and ensure an exceptional level of customer service is delivered
• 01/01/07, 12/31/08, Job Statewide, Employment Consultant, Manage a caseload of long term unemployed jobseekers, Liaise and build relationships with employers, Build rapport with jobseekers to quickly identify barriers and implement strategies to overcome these to increase employability, Reverse market jobseekers into employment
• 01/01/02, 12/31/06, EDS Credit Services, Administration/Training Team Leader