STEPHEN SPENCE

After 8 years of extensive international travel and time away from family and home, coupled with the untimely events which occurred just 3 months into my role at Crown Resorts where virtually my entire team (including my boss) were incarcerated in China (November 2016 through until September 2017) I took a well earned break to focus on my family (especially my two young children (then aged 9 and 11) and to care for my mother who was diagnosed in early 2017 with Multiple Myeloma. I am now refreshed and excited about the next phase of my working life to begin.

• New Licensed Position in Sydney to help grow the International VIP Rebate Business across Crown Resorts properties.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• This opportunity was cut hoirribly short following the detention of 17 Crown Resorts staff, inlcuding my boss head of Crown's International VIP Business in early November 2016. I didnot accompany my boss to China for that Sales Trip and avoided detention. However, I became a casualty in March 2017 some 5 months into a 9 month legal battle CRown had with the Chinese Authroities to get all 17 of their staff releasess the Chi

• Reported to Chief Executive Officer and Managing Director.
• Responsible for Management of a Profit Centre for an ASX Top 100 Company which in 2016 generated annual revenue of $596.3 million (up from $167 million in 2008).
• Promote ECHO Casinos within International Asian markets to achieve overall strategies and objectives set by the Board. Grew profitable market share from 19% in 2008 to just over 40% in 2016
• Develop strategies to counter competitor promotional activities
• Develop Business Unit Business Plans including operating budgets across the team and 3 Casino Properties. Exceeded financial targets set by BOARD for everything year under my stewardship
• Maintain International 5-star customer focus, ensuring that customer service delivery is first class, effective and efficient
• Managed and led team of 30 International Sales Managers stationed across 7 countries in South East Asia where English was not the primary written/spoken language for these team members.
• Work with strategic partners to integrate customer service touchpoints into the overall ECHO approach (e.g Sydney International Airport and Execujet Business Jet flight operations)
• Promote Casino properties and build relationships from key markets (with major focus on Peoples Republic of China, Macau and Hong Kong) Chaired the ECHO Aviation Steering Committee (September 2010 to March 2016)
• Provide guidance and support to the International Marketing Team (spread across 8 countries). My team scored 2nd highest in the 2010 ECHO Employee Opinion Survey . Staff Engagement was at 80%.
• Engage with key stakeholders across ECHO to ensure a seemless execution and integration of service
• Executive sponsor for Star City's Diversity & Equity LGBTI Workstream

• Oversaw Cage Operations, Property Services, Accounting and Budget Services, Payroll, Revenue Audit, Accounts Receivable, Accounts Payable and General Ledger (including budgetting and forecasting)
• Prepared accurate financial statements at end of quarter.
• Created, planned and implemented policies and procedures to increase productivity and maximize return on investments.
• Analyzed operational performance and efficiency to identify and implement cost reduction initiatives and process improvements.
• Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
• Built and deployed strategies to achieve company vision and enhance tactical operations.
• Analyzed operational issues and implemented corrective action plans to improve profitability and efficiency.
• Set and monitored effective financial policies.
• Devised strategies for enhancing business assets and reporting on financial metrics.
• Offered advice to other executive leaders on strategies to improve financial growth.
• Provided financial expertise to departments such as human resources and legal.
• Spearheaded contract negotiation and financing for diverse business projects.
• Completed in-depth analyses of risks to control company profile, enhance systems and track legal concerns.
• Devised successful benchmarks and performance optimization strategies to enhance company objectives.
• Developed and oversaw yearly budgeted revenue of $1.8 billion and operating expenses in excess of $1.6 billion.
• Developed future financial plans to support company objectives.
• Devised strategies for standardizing and enhancing organization and management of business assets.
• Managed and led a team of finance across the Division (including property based finance roles) totalling some 450 FTE's
• Worked closely with audit team to prepare accounts and documentation as well as conduct audits according to all regulatory requirements.
• Produced reports for internal and external stakeholders every 6 months.
• Devised strategies for monitoring, evaluating and tracking operational achievements.
• To highlight company actions to key stakeholders.

Roles included:

• Financial Accounting Manager (Star City) - Jan 2001 through MArch 2001
• Financial Controller (Star City) - April 2001 through February 2004
• CFO Tabcorp Casinos Division (secondment) July 2004 to October 2004
• GM Finance (Conrad Jupiters Gold Coast) (secondment) - November 2004 to August 2005
• GM Finance (STar City) - MArch 2004 to November 2006
• Supported the Chief Executive Tabcorp Casinos Division and individual Casino Property Managing Directors by providing leadership and direction to the respective Finance Teams on financial activities and policy to achieve business goals whilst ensuring compliance with all external financial reporting obligations.
• Accountable for the development and implementation of Business Plans across all Business Units within the FInance Division
• Direct the collection of financial and accounting information and the preparation of budgets, reports, forecasts and consolidated P&L reports
• Provide monthly management reporting to the Group Executive, Property MD's and Property Business unit GMs including monthly Board reporting including Presentations, accounts, budgets and forecasts
• Monitor results against budgets and forecasts and advice ciorrective4 action
• Grow and Develop all areas of the Finance Team including recruitment, training , development
• Held Caterers Liquor License for Conrad Jupiters

• Start up Opertion
• Directly responsible for the supervision of Finance Team including General Accounting, Accounts Payable, Accounts Receivable, Payroll and Cash Control
• Implementation of all Company wide internal controls and financial reporting
• JV Reporting to News Limited and Lend Lease Developments Pty Limited - monthly management reporting
• Tendering, recommendation and Implementation of ERP system (JD Edwards One World)
• Budgeting and Forecasting
• Developed Accounting Policies and Procedures Manual
• Preparation, review and lodgement of all Income Tax and FBT Returns
• Prepared and lodged Export Market Development Grants
• Wholesale Liquor Licensee
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• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Departments worked included: Food Hall )Supermarket and Confectionary), Menswear (Young Mens, Mercery, Shoes and Suits, Hardware