Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Tasmin Louise Simpson

Maitland,NSW

Summary

I am a a self motivated person who is hard working and responsible. I am always eger to develop and learn new skills and am open to all opportunities that come my way.

I pride myself on my strong work ethic, organizational and interpersonal skills and committed to making sure I am working hard and motivating participants to achieve there personal goals. These attributes together along with my "can-do" attitude and willingness to go the extra mile to make sure participants are getting high quality support.

I would describe myself to be a "people person" who leads by example and consistently demonstrates a high level of professionalism and integrity to achieve positive results.

Overview

years of professional experience

years of post-secondary education

Work History

Senior Support Worker

Challenge Community Services

Maitland , NSW

2021.01 - Current

Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression as needed.
Managed 3 houses
Supported office operations by expertly handling administrative needs.
Completed quarterly reviews, rosters and medication competences.
Used Microsoft Word and other software tools to create documents and other communications.
Worked closely with participant allied health team.
Motivated and supervised 14 employees in delivering quality patient care.
Held team meetings
Completed medication audits
Brainstorm strategies and visual aids to help improve participants quality of life.

Support Worker

Challenge Community Service

2017.02 - Current

Helped clients manage and reach individual goals, supporting independent progression and social skills.
Provided compassionate and patient-focused care to cultivate well-being.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Monitored client vital signs, administered medications and tracked behaviors to keep supervisor well-informed.
Worked with many client legal documents such as Meal time management plans and Behaviour support plans.
Maintaining participant records and efficient data entry.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Waitress

Coal Rock Cafe

2016.03 - 2017.04

O Provide customer service excellence o Achieve personal safety as well as ensure safety of other workers and visitors that entered the workplace o Prepare and service beverages and meal orders o Maintain presentation and cleanliness of café o Maintaining and ensuring customers wellbeing and exceptional WHS and infection control o Work and perform both independently and as part of a team.

Receptionist

Thames Physiotherapy clinic

2015.01 - 2016.01

O Work and perform both independently and as part of a team o Achieve personal safety as well as ensure safety of other workers and visitors to the workplace o Use quality customer service principles to achieve first point resolution to enquiries o Interpret, apply and understand legislation o Answering and assisting with client enquiries o Use strong verbal and written communication skills o Navigate through difficult situations, showing resilience o Liaise with internal and external stakeholders o Undertake general administrative duties o Demonstrate very strong competence in computer literacy and working with IT programs o Data entry and email correspondence as well as electronic and paper filing.

Customer service / all-rounder

Lazy Lizard Cafe

2014.01 - 2015.01