NIRAJ POKHREL
BOX HILL,AUSTRALIA
Summary
Dynamic and proficient Law Interpretation Officer with a strong foundation in tax compliance and client service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to utilize skills in evaluating registration applications and addressing inquiries for the Tax Practitioners Board.
Overview
18
18
years of professional experience
Work History
Law Interpretation Officer
Australian Taxation Office
08.2020 - Current
- Providing expert guidance on intricate tax matters related to charity registration, compliance, and tax concessions, handling phone inquiries from stakeholders.
- Collaborating with Australian Charities and Not-for-profits Commission (ACNC) to update information for charitable organizations.
- Conducting thorough research and analysis of tax laws, rulings, and guidelines for precise application
- Engaging in ongoing professional development to stay abreast of tax regulations.
- Processing requests for charity tax concessions (TCC) and Deductible Gift Recipient (DGR) endorsements for charities, ensuring compliance with relevant legislations.
- Addressing Not-for-Profit (NFP) Info Line, assisting public and professionals with NFP inquiries, providing guidance on tax obligations, concessions, and compliance requirements specific to NFP entities
- Maintaining a compliment register for the Advice and Endorsement (A&E) area, documenting exceptional assistance rendered.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Debt Collection Officer
Australian Taxation Office
01.2017 - 08.2020
- Oversaw debt collection operations, implementing recovery strategies and negotiating payment arrangements.
- Collaborated with stakeholders to prioritise actions and monitored legislative modifications.
- Contributed to enhancing debt collection strategies through continuous monitoring.
- Assisted colleagues as needed during high volume periods or when faced with particularly challenging cases, promoting teamwork within the department at all times.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Provided exceptional customer service to both internal and external stakeholders, treating all parties with respect and professionalism throughout the collection process.
Client Service Officer
Department of Human Services
01.2014 - 05.2016
- Managed inquiries related to Medicare and Pharmaceutical Benefits Scheme, ensuring positive customer interactions.
- Conducted assessments and participated in training programs and development activities.
Business Development Manager
Commander Telecom
09.2012 - 12.2013
- Supported prospective accounts, generated leads, and created sales opportunities.
- Liaised with management and marketing teams, conducted market research, and delivered technical customer support.
Channel Manager
Telstra
08.2008 - 09.2012
- Mentored employees and channel partners, prepared reports, managed budgets, and collaborated with stakeholders.
- Supervised and supported sales representatives.
Sales Consultant
Optus
07.2006 - 06.2007
- Provided exceptional customer service, established and maintained customer relationships, and managed accounts effectively.
Education
Master of Information Technology - Information Technology
University of Ballarat
Sydney, NSW01.2009
Bachelor of Computer Engineering - Information Technology
Pokhara University
Kathmandu, Nepal01.2006
Skills
- Experienced in analysing and processing intricate endorsement applications, ensuring compliance with regulations such as those set forth by Australian Charities and Not-for-profits Commission (ACNC) and Australian Taxation Office (ATO)
- Excellent communicator adept at tailoring technical information to suit various audiences to foster positive relationships
- Demonstrated ability to prioritise tasks effectively and achieve outcomes promptly in fast-paced environments
- Proven track record of mentoring and guiding junior staff in resolving complex inquiries and enhancing their abilities
- Committed to continuous improvement, actively seeking innovative solutions to elevate processes and service quality
- Upholds integrity and ethical standards, embodying APS values in all decision-making processes
- Committed to continuous improvement, actively seeking innovative solutions to elevate processes and service quality
- Upholds integrity and ethical standards, embodying APS values in all decision-making processes
Statement
With a diverse background encompassing tax compliance, client service, and leadership roles, I am well-prepared to excel as an Administration Officer at the Tax Practitioners Board. My commitment to integrity, continuous improvement, and delivering exceptional service aligns perfectly with the values of the APS. Drawing upon my experience in guiding complex tax matters, collaborating with regulatory bodies like the ACNC and ATO, and maintaining a high level of professionalism, I am equipped to contribute positively to the team.
My tenure as a Law Interpretation Officer at the Australian Taxation Office has honed my skills in processing intricate registration applications, ensuring compliance with regulations, and providing valuable guidance to stakeholders. By actively engaging in professional development, I stay updated with the latest tax laws and guidelines, positioning me as a valuable resource in addressing inquiries and resolving complex issues efficiently.
Moreover, my track record of fostering positive relationships with clients, colleagues, and regulatory bodies underscores my strong communication skills and ability to tailor technical information effectively. I have successfully mentored junior staff, aiding them in resolving inquiries and building their capabilities to handle complex tax matters.
I am passionate about driving continuous improvement initiatives, constantly seeking innovative solutions to streamline processes and enhance service delivery. Upholding the highest ethical standards and aligning with the APS values of impartiality, commitment to service, accountability, respect, and ethics, I strive to contribute positively to the Tax Practitioners Board and uphold the integrity expected by the Australian community.
Awards
- Sales Individual of the Year, Optus, 2007
- Sales Team of the Year, Telstra, 2010
- Outstanding Customer Service, Medicare, 2015
- Certificate of Appreciation for Super Transition, Australian Taxation Office, 2018
- Certificate of Appreciation for MY DCS Pilot Launch, Australian Taxation Office, 2018
- Certificate of Appreciation for Maintaining Compliment Register, Australian Taxation Office, 2023
Timeline
Law Interpretation Officer
Australian Taxation Office
08.2020 - Current
Debt Collection Officer
Australian Taxation Office
01.2017 - 08.2020
Client Service Officer
Department of Human Services
01.2014 - 05.2016
Business Development Manager
Commander Telecom
09.2012 - 12.2013
Channel Manager
Telstra
08.2008 - 09.2012
Sales Consultant
Optus
07.2006 - 06.2007
Master of Information Technology - Information Technology
University of Ballarat
Bachelor of Computer Engineering - Information Technology
Pokhara University
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