Rebecca Callaghan
Helensburgh,NSW
Summary
Detail-oriented Cake Decorator with extensive experience in creating custom designs that enhance customer satisfaction and drive sales. Demonstrated expertise in retail operations, inventory management, and exceptional customer service. Proven ability to increase sales through effective merchandising and engaging product displays. Passionate about combining artistic skills with retail strategies to elevate brand presence.
Overview
18
18
years of professional experience
Work History
Head Cake Decorator
The Cake Studio
Sans Souci
06.2012 - 02.2025
- Communicated effectively with customers to address concerns or complaints.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted other staff in specialized designs.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Developed strategies to increase sales of all inventory within the business.
- Monitored staff performance to ensure the efficient production of all products within the business.
- Kept up to date with industry trends and innovations.
- Participated in events such as weddings, birthdays, anniversaries.
- Adhered to safety protocols to minimize mishaps and accidents with equipment.
- Coordinated supplies, placed orders, and managed stock.
- Trained new staff on workplace practices and safety protocols.
- Stocked shelves and ordered inventory when product stock became low.
- Assisted customers in selecting appropriate products to specifically suit their needs..
Retail Worker
In House Habits
Menai, NSW
03.2010 - 12.2011
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Maintained records related to sales for store management.
- Maintained accurate records of all transactions using POS software systems.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted large number of customers per day in finding or selecting items.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Managed cash register operations using POS system and processed sales and returns.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Drove sales using upselling and cross-selling strategies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Retail Worker
Country Road
Miranda, Nsw
02.2007 - 05.2009
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Maintained records related to sales for store management.
- Maintained accurate records of all transactions using POS software systems.
- Placed special orders or called other local stores to find desired items for customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted large number of customers per day in finding or selecting items.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Managed cash register operations using POS system and processed sales and returns.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Drove sales using upselling and cross-selling strategies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Menai High School
Menai08-2006
Level 2 Reception Skills
TAFE NSW
NSW01-1997
Make up artistry
The Make Up Technicians
Bondi Junction Skills
- Time management proficiency
Timeline
Head Cake Decorator
The Cake Studio
06.2012 - 02.2025
Retail Worker
In House Habits
03.2010 - 12.2011
Retail Worker
Country Road
02.2007 - 05.2009
Menai High School
Level 2 Reception Skills
TAFE NSW
Make up artistry
The Make Up Technicians
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