Meng Xu
Retail Team Manager / Operation Manager
Benowa,QLD
Summary
Goal-oriented Retail Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in GUCCI. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Customer-focused professional with successful 5 years career in HERMES. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 2 years of experience in Holiday Timeshare and ready to take on challenging, growth-oriented role with Chuan Spa at Langham Gold Coast.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Team Manager
Gucci Australia
06.2019 - Current
- As a GUCCI Team Manager, lead and inspired a team of Client Advisors to deliver the highest performance through a customer centric attitude.
- Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
- Lead from the shop floor, actively selling and role modelling the selling ceremony.
- Managed and resolve customer issues, delighting and retaining the client relationship
- Participated in attracting, recruiting and onboarding a high performing team.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Handled customer relations issues, enabling quick resolution and client satisfaction. Responsible for the assurance of client satisfaction in any difficult, fast-paced and demanding scenario as well as holding my team accountable to such standards.
- Approved bi weekly payroll for the team.
- Constructed schedules according to higher volume days concerning sales goals, foot traffic.
- After Sale Specialist
Sales Executive in MVCP Surfers Paradise
Marriott Vacations Worldwide
Gold Coast
08.2017 - 03.2019
- Sales Presentations
- Contributed to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners
- Developed relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and followed through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately.
- Maintained the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (reloads, referrals, additional sales).
- Responded to and monitored the resolution of customer and owner inquiries in a timely manner with accurate information.
Buying Manager
Hong Kong Macy Jude Trading Co. Ltd
Shenzhen
01.2014 - 01.2016
- Led product development department, managed and supervised the R&D
- Managed new products trial run and trade shows
- Kept strong relationship with parts manufacture, local and oversea clients
- Revenue & Customer Satisfaction: Drove product strategy, development and implementation throughout the product development life-cycle, including defining product and customer requirements, the product vision, and working closely with R&D team, marketing and other business areas
- Nsured the revenue and customer satisfaction goals are met
- International Business Expansion: Influenced business expansion and vendor agreements by proposing new product to the world known electronics brand e.g Belkin, GOgroove and buying agent in China.
- Oversaw market research including opportunity analysis, competitive analysis, direct and indirect customer requirements gathering and analysis
- Product Planning & Analyze: Led an aggressive build-up of market share by expanding businesses, partnerships, and entering new markets.
- Assessed areas of service concern and developed improvement plans.
School Enrollments Officer
Rainbow Light Extracurricular Learning Center
Jinan
01.2013 - 01.2014
- Displayed and delivered outstanding customer service and public relations skills
- Had a solid background in processing applications and information and was responsible for the administration of student enrolment, tutorial and other incidental tasks
- Oversea and Manage: Managed the entire enrollment process for students aged 3 to 16 years old
- Screen all applications for complete documentation and arrange applicant interviews
- Prepare Report: Prepared weekly report for the management team
- Maintain a close market watching brief on competitors locally to inform innovation and continuous improvement in practice
- School Admissions Duties: Liaise with the school administration in the preparation of admission collateral to assist with school visits, tertiary expos, open days and school ambassador programme
- Organized and conducted tours highlighting and explaining the school leading facilities and program mes
- Manage all aspects of the admissions process: Improvement of the on-line process, offers, entry, exit and contact details.
Operation Manager
MMX International Pty Ltd
Sydney
01.2009 - 01.2013
- Developed and managed online marketing efforts for end consumers and corporations; managed online marketing budget and associated market P&L to develop and execute marketing strategies, budgets, and sales plans for retail and wholesale
- Accountable for the P&L and the overall performance of e-commerce business including growth, revenue and margin targets
- Led under pressure and worked collaboratively in a fast-paced environment while keeping daily despatch on schedule
- Managed leading-edge strategic initiatives in e-commerce business by working with a catalogue of 1300+ SKUs
- Target, Conversion and Traffic Goals Achievement: Established integrated marketing plans to ensure targets are achieved for average order size, conversion and traffic goals
- Demonstrated exceptional knowledge of creative technology systems and software such as Os-commerce platform, Magento e-commerce platform, eBay, Alibaba, AliExpress and GlobalSource platforms
- Leadership & Collaboration: Led and collaborate with cross-functional teams, IT, manufacturers and external agencies by stay focused and flexible in a fast-paced working environment
Sales Associate
Hermes Australia Pty Ltd, Marina Mirage Store
Gold Coast, Quessland
01.2007 - 01.2009
- Built an impressive record of achievement and advancement through a series of specialty high-end retail experience at iconic French luxury brand - Hermes.
- Key Role Player: Worked as a team member by providing the highest level of service to clients as well as drove and achieved team objectives and sales results.
- General Administration Duties.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Business - Accounting
Griffith University
01.2004 - 01.2007
Skills
Commercial targets and KPIs
Timeline
Team Manager
Gucci Australia
06.2019 - Current
Sales Executive in MVCP Surfers Paradise
Marriott Vacations Worldwide
08.2017 - 03.2019
Buying Manager
Hong Kong Macy Jude Trading Co. Ltd
01.2014 - 01.2016
School Enrollments Officer
Rainbow Light Extracurricular Learning Center
01.2013 - 01.2014
Operation Manager
MMX International Pty Ltd
01.2009 - 01.2013
Sales Associate
Hermes Australia Pty Ltd, Marina Mirage Store
01.2007 - 01.2009
Bachelor of Business - Accounting
Griffith University
01.2004 - 01.2007
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