NANA YANG
Melbourne
Summary
Hardworking and focused Administrative professional offering excellent customer communication, planning and prioritization skills demonstrated through 3 years of performance.
I am currently seeking new and exciting career opportunities in Darwin following my partner's relocation.
Overview
9
9
years of professional experience
Work History
Account Manager
ACY Securities
03.2024 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
MARKETING COORDINATOR
EightCap Global
02.2023 - 11.2023
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Implemented Jira for project management, enabling efficient task tracking and prioritization among multiple teams.
CUSTOMER SUPPORT OFFICER
Eightcap Global
07.2021 - 02.2023
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Experienced in providing top-tier customer support via live chat, email, and phone, meeting quality standards and KPIs.
PROJECT TEAM MEMBER
Seisen University
03.2016 - 08.2017
- Collaborated with the local government to increase voter turnout, particularly among young individuals, and raised awareness of voting through workshops conducted at local high schools.
MARKETING INTERN
Chinatungsten online
12.2015 - 03.2016
- Contributed to the creation of mock-ups, email campaigns, and social media content
- Conducted market analysis and researched the latest trends.
Education
Master of Arts - Communications And Media Studies
Monash University
Melbourne, VIC05.2021
Bachelor of Arts - Sociology Studies
Seisen University
Shiga, Japan09.2017
Bachelor of Arts - Japanese Studies
Hunan University of Science And Technology
Hunan, China07.2017
Skills
- Client Relations
- Cross-team collaboration
- Salesforce CRM system proficiency
- Project Management
- RG146 Financial Service Certificate
Volunteer Experience
- Le Grange Gallery, Melbourne, Victoria, 2021 ~ Present, Successfully organized and coordinated Mr. Hongguang Jiang's art exhibition in August 2022 in Brunswick, Melbourne., Acted as the event coordinator for the Shenzhen Chamber of Commerce event hosted at Crown Melbourne in December 2022., Demonstrated effective collaboration with Le Grange Gallery, highlighting strong event coordination skills and the ability to adapt on-the-fly
- The Kala Space, Brunswick East, Melbourne, 2019, Volunteered as a cashier at The Kala Space, a subsidiary of the National Homeless Collective, dedicated to assisting homeless individuals and victims of domestic abuse
- Kyoto Museum, Kyoto, Japan, 2016, Provided support to a group of individuals with visual impairments.
Timeline
Account Manager
ACY Securities
03.2024 - Current
MARKETING COORDINATOR
EightCap Global
02.2023 - 11.2023
CUSTOMER SUPPORT OFFICER
Eightcap Global
07.2021 - 02.2023
PROJECT TEAM MEMBER
Seisen University
03.2016 - 08.2017
MARKETING INTERN
Chinatungsten online
12.2015 - 03.2016
Master of Arts - Communications And Media Studies
Monash University
Bachelor of Arts - Sociology Studies
Seisen University
Bachelor of Arts - Japanese Studies
Hunan University of Science And Technology
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