Olivia Cuttriss
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Caring Disability Support Worker skilled at working with individuals living with all sorts of disability's. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Piggott's Healthcare
03.2023 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
Retail Sales Associate
Pandora
07.2022 - 05.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Dispensary Technician
Blooms Chemist
10.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Pharmacy Assistant
Discount Drug Store
02.2019 - 10.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Performed safety checks when dispensing medications to optimize patient safety.
Barista
Parkview Cafe
01.2017 - 07.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Singleton High School
Singleton, NSW12.2018
Skills
- POS Transactions
- Credit and Cash Transactions
- Answering and Routing Calls
- Wholesale Ordering
- Recordkeeping Requirements
- Organization and Prioritization
- Storage Maintenance and Security
- Equipment Cleaning and Maintenance
- Cash Register Operation
- Service Quality
- Administrative Support
- Customer Loyalty
- Workplace Safety
- Disability Services
- Daily Living Requirements
- Family Communication
- Relationship Building
- Home Healthcare Services
- Lifestyle Support
- Health and Safety
- Youth Services
- Disability Awareness
- Appointment Management
- Client Transportation
- Time management
Timeline
Disability Support Worker
Piggott's Healthcare
03.2023 - Current
Retail Sales Associate
Pandora
07.2022 - 05.2023
Dispensary Technician
Blooms Chemist
10.2021 - 05.2022
Pharmacy Assistant
Discount Drug Store
02.2019 - 10.2021
Barista
Parkview Cafe
01.2017 - 07.2020
High School Diploma -
Singleton High School
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