VITHUSHAN REDSON
Darra,QLD
Summary
Dedicated IT support professional with a Diploma in Information Technology and a strong passion for cloud and networking technologies. Technical expertise has been developed through hands-on academic projects, industry exposure, and AWS certification. I am eager to expand my skills by working alongside experienced professionals and gaining practical experience in a Level 1 Service Desk environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Job Shadowing
Brennan IT
Fortitude Valley, QLD
09.2025 - 09.2025
- Analyzed service desk processes, focusing on optimizing ticket lifecycle management for improved service delivery.
- Analyzed incident prioritization strategies to ensure compliance with SLA standards.
- Developed proficiency in ServiceNow CXone and remote support tools to streamline customer support processes.
- Analyzed and recorded escalation workflows, facilitating the enhancement of operational knowledge and best practices.
Delivery Associate
Uber Eats & DoorDash
Brisbane, QLD
07.2025 - Current
- Executed high-volume customer order deliveries, ensuring adherence to time and accuracy standards.
- Facilitated proactive communication with customers to address delivery issues and provide timely updates.
- Oversaw multiple priorities while thriving in high-pressure, fast-paced environments.
- Ensured 100% reliability and punctuality throughout all scheduled shifts.
Academic IT Lab Projects
TAFE Southbank, QLD
01.2025 - 01.2026
- Administered configuration and management of over 50 Active Directory user groups and organizational units within Windows Server lab environments.
- Optimized DNS and DHCP service configurations to enhance simulated network performance and reliability across multiple virtual LANs.
- Executed deployment and testing of over 10 virtual machines utilizing VMware to ensure operational readiness for lab exercises.
- Formulated and implemented group policies, including password and desktop restrictions, to enhance system security.
- Established structured troubleshooting protocols to enhance efficiency in resolving network and system issues.
Education
Diploma of Advanced Networking And Cloud Computing
TAFE Queensland
Brisbane, QLD01-2026
IELTS Course - English Proficiency
English Hub
Jaffna08-2024
High School - Grade 13 - Advanced level completed
J/Victoria College
Jaffna01-2023
Skills
Networking Fundamentals: TCP/IP, DNS, DHCP, basic routing and connectivity troubleshooting
Cloud & Virtualisation: AWS, Microsoft Azure, VMware
Systems Administration: Windows Server and Active Directory management
Service Desk & Support Tools: ServiceNow and remote support platforms
Certification
- AWS Certified Cloud Practitioner (CLF-C02)
- Microsoft Azure Administrator (AZ-104) – In Progress
- Cisco Networking Basics (CCNA Foundations)
- AWS Cloud Foundations
- AWS Cloud Operations
- Network Technician Career Path
Timeline
IT Support Job Shadowing
Brennan IT
09.2025 - 09.2025
Delivery Associate
Uber Eats & DoorDash
07.2025 - Current
Academic IT Lab Projects
01.2025 - 01.2026
IELTS Course - English Proficiency
English Hub
High School - Grade 13 - Advanced level completed
J/Victoria College
Diploma of Advanced Networking And Cloud Computing
TAFE Queensland