Miranda Backhouse
Coffs Harbour,NSW
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Proficient and competent, and a fast learner, detail-oriented with the natural ability to problem-solve. Enthusiastic and positive approach with excellent conflict resolution skills. Collaborative team player, resilient, consistent, committed to compliance and reaches organisational targets.
Overview
11
11
years of professional experience
Work History
Student Support Officer
The Department Of Education
08.2023 - Current
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Supported classroom activities, tutoring, and reviewing work.
- Mentored and tutored individual students needing additional help.
- Provided instructional support to students unable to attend regular classes.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
Therapeutic Care Worker
CASPA
02.2023 - Current
- Provide round-the-clock care and support to children and young adults with complex needs
- Develop and implement individualized care plans in collaboration with interdisciplinary teams
- Assist with daily living skills such as personal hygiene, meal preparation, and medication management
- Write varies types of detailed reports after each shift
- Organize and participate in recreational activities and outings to promote socialization and community involvement
- Provide Therapeutic Crisis Intervention & Behavioural Support Techniques
- Maintain a safe and supportive living environment.
- Fostered a safe, comfortable environment for clients by maintaining clean and organized living spaces.
- Assisted clients with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported clients for medical and personal outings.
- Built strong relationships with clients to deliver emotional support and companionship.
- Utilized universal precautions and infection control principles in all aspects of care.
- Enhanced clients well-being by providing personalized care and support tailored to individual needs.
- Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
Case Manager
The Department of Communities and Justice
03.2022 - 02.2023
- Develop, implement and monitor an individualised case plan that identifies long and short-term goals and strategies for an offender’s supervision period
- Effectively case managing offenders given the frequent changes in their circumstances and behaviours and the need for ongoing assessment and detailed understanding of their history and background to determine appropriate strategies and interventions
- Provide advice and direct offenders to appropriate offender management programs or interventions taking into consideration an individual’s risk, needs and responsively which support the principles of Throughcare
- Use interviewing techniques to assist offenders to understand the causes and consequences of their offending behaviour and to develop skills to change behaviour and attitudes
- Compile detailed and comprehensive offender profiles to assist in assessment and decision-making process
- Maintain a working relationship; liaise with external agencies and refer individuals to programs and services
- Conduct professional interactions with offenders, individually and in a group setting, within both a custodial and community setting
- Maintain contact with offenders’ families on a regular basis to manage their case appropriately and provide support for both the offender and their family.
- Utilized grant writing skills to secure additional program funding.
- Utilized trauma-informed approach to promote healing and empowerment for offenders.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Advocated for social and community service programs to increase awareness and funding.
- Provided crisis intervention support for offenders experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Partnered with local organizations to expand access to social and community services.
- Facilitated individual and group sessions to promote positive behaviour change for offenders.
- Assisted offenders in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated essential services for offenders, resulting in improved overall well-being and self-sufficiency.
- Established and maintained relationships with key stakeholders.
- Provided evidence-based therapeutic interventions and crisis management to offenders to lessen negative on physical, mental and emotional wellbeing.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Correctional Case Officer
Serco Group
05.2020 - 03.2022
- Daily use of OIMS to create and update inmate case notes
- Supervising inmate behaviour and preparing and submitting accurate incident reports/statements/records concerning notifiable incidents
- Professionally communicating and giving clear and concise instructions
- Using interviewing techniques with inmates
- Making decisions, diffusing conflicts and confrontations in a professional manner and awareness within a high-pressure environment
- Monitoring AVL/phone calls between lawyers/courts and inmates
- Transferring legal calls and videos between professionals and inmates
- Managing documentation between professionals and inmates
- Booking phone and in person appointments and replying to emails
- Organising daily the appropriate number of staff for the transferring of phone calls and video links
- Liaising with internal and external stakeholders
- Successfully implementing processes and procedures for optimal order, including cell searches, body searches and escorting inmates
- Actively participating in supporting inmates throughout their sentences whilst monitoring and maintaining the security of the Centre
- Assisting in rehabilitation and reintegrating inmates back into the community.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Interviewed inmates to obtain information and assess needs.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared reports to document incidents and violations.
- Completed intake paperwork, fingerprints, and searches.
Hairdresser/Make-up artist
Hair by Miranda Backhouse
04.2014 - 05.2020
- Liaised with clients utilizing quality communication skills and active listening to maintain individual needs and tailor haircut/colour/style/makeup to achieve desired results
- Maintained a diary and appointment calendar through scheduling
- Built rapport with clients to achieve optimal satisfaction in order to obtain return business and referrals for maximum clientele
- Maintained and updated client records.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Developed loyal following of clients by providing high-quality services.
- Used makeup and prosthetics to alter appearance of actors, models and performers.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated thorough knowledge of all salon products and services.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Utilized latest techniques in balayage, ombre, highlights and colour correction.
Waitress/Hostess
Lime Mexican & Maria’s Italian Restaurant
03.2013 - 07.2015
- Provided quality customer service and displayed excellent listening skills to ensure optimal customer satisfaction
- Handled cash and payments
- Built rapport with work colleagues and repeat customers for business development and retention
- Served alcoholic beverages and followed regulations around ‘Responsible Service of Alcohol’ as administered by the NSW government.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Education
Diploma - Community Services
Tafe NSW
Coffs Harbour, NSW04.2025
Applied Suicide Intervention Skills Training -
LIVINGWORKS
02.2024
First Aid Certified -
Allens Training
01.2023
Certificate III – Correctional Practice -
Asset College
01.2021
Certificate III – Hairdressing -
TAFE
01.2014
High School Diploma -
Bishop Druitt College
Coffs Harbour, NSW2013
Skills
- Report Writing
- Innovation and Creativity
- Community Relations
- De-Escalation Techniques
- Drug diversion understanding
- Outreach programming
- Professional boundaries
- Case Management
Timeline
Student Support Officer
The Department Of Education
08.2023 - Current
Therapeutic Care Worker
CASPA
02.2023 - Current
Case Manager
The Department of Communities and Justice
03.2022 - 02.2023
Correctional Case Officer
Serco Group
05.2020 - 03.2022
Hairdresser/Make-up artist
Hair by Miranda Backhouse
04.2014 - 05.2020
Waitress/Hostess
Lime Mexican & Maria’s Italian Restaurant
03.2013 - 07.2015
Diploma - Community Services
Tafe NSW
Applied Suicide Intervention Skills Training -
LIVINGWORKS
First Aid Certified -
Allens Training
Certificate III – Correctional Practice -
Asset College
Certificate III – Hairdressing -
TAFE
High School Diploma -
Bishop Druitt College
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