Summary
Overview
Work History
Education
Skills
Film making
Languages
Timeline
Generic

MOE MOE

Melbourne,VIC

Summary

Proven to excel in customer engagement and sales, I leveraged my strong communication skills and retail knowledge at UNIQLO to consistently surpass sales targets. My creative thinking and problem-solving abilities contributed to enhancing the shopping experience, achieving a notable increase in customer satisfaction. Committed and reliable, I thrive in fast-paced environments, driving positive outcomes and fostering team collaboration. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

UNIQLO
03.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Bakery Assistant

SARA Cake
09.2020 - 03.2023
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Operated commercial kitchen equipment and tools.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Hungry Jack's Team Member

Hungry Jack's
10.2018 - 08.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Waitress

Noi Lucky (Thai/Lao) Restaurant
01.2015 - 09.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Education

Bachelor of Arts -

JMC Academy Creative Industries
Melbourne VIC
04.2022

High School Diploma -

Wellington Secondary College
Mulgrave, VIC
11.2017

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Cash Handling
  • Retail Sales
  • Reliability and punctuality
  • Store Opening and Closing
  • Money Handling
  • Product Knowledge
  • Cash Register Operation
  • Relationship Building
  • Stocking and Receiving
  • Store maintenance
  • Retail Store Operations
  • POS system operations
  • Customer Needs Assessment
  • Stock replenishment
  • Display Setup
  • Fitting room maintenance
  • Sales trends
  • Fashion sense
  • Complaint Management
  • Loss Prevention
  • Self-Checkout Assistance
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement
  • Creative Thinking
  • Product and Service Sales

Film making

Film making is one of my favourite hobby and I would like this film making to be my future profession. During my uni, I enjoyed every part of the course. I did a few short films. Music Videos, Editing short documentary, Assistant Camera, Production Design, and Cinematography. Film making is one of the art that come with different type of creative ideas that can entertain in front of audiences. This is one of the tiring job that require too much energy and times. Planning and getting ready for film that you want to make it into real is the first steps and there will be also so much difficulty that facing. That part is called "Develop & Pre-Production" "filming production." Completing it and getting ready to show is "post production." Between that two there will be so many planning, changing, budgeting and idea developing. These are all stressful but the best experiences you will ever have. Finally, seeing the outcome of those creative work that you were waiting for is the best part ever. 

Languages

Thai
Professional Working
Hindi
Limited Working
Burmese
Native or Bilingual
English
Full Professional

Timeline

Retail Sales Associate

UNIQLO
03.2022 - Current

Bakery Assistant

SARA Cake
09.2020 - 03.2023

Hungry Jack's Team Member

Hungry Jack's
10.2018 - 08.2020

Waitress

Noi Lucky (Thai/Lao) Restaurant
01.2015 - 09.2017

Bachelor of Arts -

JMC Academy Creative Industries

High School Diploma -

Wellington Secondary College
MOE MOE